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Agent Appointment and Onboarding Specialist

Agent Appointment and Onboarding Specialist

illumifinREMOTE, MN
30+ days ago
Job type
  • Full-time
  • Temporary
  • Remote
Job description

Job Description

The Agent Appointment and On-boarding Specialist is responsible for completing the agent appointment and on-boarding process in a fast-paced, multi-tenant environment. Successful Processors in this role are dependable, proactive, and will maintain Productivity, Efficiency, and Quality performance standards, within Service Level Agreements.

Job Description

  • Agent onboarding, including but not limited to reviewing agent-contracting paperwork for completeness and accuracy, and document incorrect and / or missing items. Enter acceptable agent contracts into the system of record.
  • Review and respond to emails from agents and / or their staff regarding their appointment / onboarding information clearly communicating the requested information and next steps where applicable.
  • Additional responsibilities as assigned by Manager.

Requirements

  • Solid partnering skills which contribute to building relationships with partners and other service team members; displays outstanding communication and interpersonal skills (oral and written)
  • Self-directed ability to multi-task and prioritize appropriately when competing demands and large volumes develop, both as part of team and individually; ability to adapt and work effectively in a continuously changing environment
  • Solution-oriented individual demonstrating solid analytical and problem-solving skills
  • Ability to seek out developmental opportunities and continuously improve skills
  • Consistently demonstrate a high level of professionalism through a strong worth ethic that positively influences the work habits of the team
  • Detail oriented with a focus on quality and consistently meeting goals
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