Membership Service Representative (evening shifts, weekends)

POSITION SUMMARY :

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Service Representative at the Regional YMCA of Western CT i ntentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined. Responsible for any related duties, including, but not limited to, all functional procedures associated with operating the Front Desk, and accurate monitoring and control of cash receipts and reports during a shift. On duty, the membership representative must create a professional, efficient and enthusiastic setting at the Y, which encourages new member growth and current member retention. The member representative must maintain informed knowledge of all program areas to correctly handles inquires or forward to appropriate department Directors when necessary

OUR CULTURE :

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming : we are open to all. We are a place where you can belong and become. We are genuine : we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing : we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.

QUALIFICATIONS :

• Previous experience in customer service preferred.
• Previous supervisory responsibility preferred.
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Complete our New Employee Orientation including, Child Abuse Prevention, Blood-borne Pathogens and Sexual Harassment Training

ESSENTIAL FUNCTIONS :

LEADERSHIP COMPETENCIES :

WORK ENVIRONMENT & PHYSICAL DEMANDS :

The noise level in the work environment is usually moderate.

Front Desk, Customer Service

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