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Cynet Systems is hiring : Technical Writer in Raleigh

Cynet Systems is hiring : Technical Writer in Raleigh

Cynet SystemsRaleigh, NC, United States
3 days ago
Job type
  • Full-time
Job description

Job Description :

  • This position will support the IT Business Transformation Analyst in the design and development of policies, procedures, and overarching training for Information Technology staff.
  • The primary focus of this position will be on the Software Development Life Cycle and the adaption of the ITIL v3 Service Lifecycle's five stages and included service management processes.
  • In addition to developing new training materials, the position will be responsible for maintaining the integrity of existing training and updates as needed.
  • Position will be responsible for developing e-learning modules.
  • The selected candidate(s) will work directly with IT staff to understand their needs and develop training materials for their use and for the onboarding of new IT staff.

Skill Set :

  • Strong writing skills and technical knowledge.
  • bility to communicate effectively both verbally and in writing to convey information to a varied audience both technical and nontechnical.
  • bility to assess resources for accuracy and the ability to extract relevant data from large quantities of information.
  • Strong analysis skills to analyze information and use logic to address work-related issues and problems.
  • Strong understanding of the implications of new information for both current and future problem-solving and decision-making.
  • Strong time management skills.
  • Basic knowledge of and ability to grasp technology related terminology and concepts.
  • Experience developing policies, procedures, and training.
  • Experience using workplace e-learning tools.
  • Experience using Microsoft Word.

    • Preferences :

  • ITIL knowledge or certification.
  • Experience using Articulate to develop workplace e-learning.
  • Experience with training design and development.
  • The preferred candidate will have 7 years of experience.
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    Technical Writer • Raleigh, NC, United States