Working Warhawk I - Help Desk Assistant

Posting Details

Classification Summary

Classification Title

Position Information

Position Title

Working Warhawk I - Help Desk Assistant

Job Description

Preferred Qualifications

Posting Text

Department

Information Technology Services

Number of Vacancies

Job Open Date

11 / 17 / 2025

Job Close Date

Special Instructions to Applicants

You are strongly encouraged to schedule an On-Campus Job Search Assistance appointment with the AUM Career Development Center before applying. Visit Handshake for available appointment dates / times.

This posting requires a resume to complete the application. The Career Development Center provides resume review service to students, please visit www.aum.edu / career / students to submit a resume document for review.

Please upload your current or upcoming class schedule to the section titled, "Student Schedule".

Duties and Responsibilities :

• Provides assistance and support via telephone, Zoom virtual meeting, email and onsite for resetting passwords, wireless network connection, Canvas support, DUO 2-factor Authentication support, printer support, computer hardware / software support, and other equipment
• Sanitizes lab areas as students / users leave throughout the shift.

Knowledge, Skills, and Abilities :

Minimum Qualifications : Experience with computer hardware and software (desired). This job requires evening and / or weekend work outside of university business hours.

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