Water / Fire Restoration Lead Technician

CONSTRUCTION WORKERS…WHEN WILL THE CONSTRUCTION INDUSTRY TAKE A DIVE? NOBODY TRULY KNOWS, WE ONLY KNOW IT WILL HAPPEN. CONSIDER A CAREER IN THE RESTORATION INDUSTRY, AN INDUSTRY THAT IS RECESSION-PROOF! NO MORE FEAST OR FAMINE. ENJOY STEADY WORK WITH THE PREMIER RESTORATION COMPANY OFFERING COMPETITIVE PAY, SIGN-ON BONUSES AND OTHER INCENTIVES, PTO, ADVANCEMENT OPPORTUNITIES, AND PAID TRAINING!

Position Overview

When disaster strikes somebody’s home or office, we are first on the scene. You are part of the team that swoops in to save the day. A technician stabilizes the chaos by performing water / fire mitigation and other types of organized demos and cleaning. Inspect, assess, and complete restoration work and put the customer at ease.

Job Responsibilities :

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives at work site.
• Explain processes used to complete active jobs and the next steps to resolution in person to customers using printed materials as a guide with or without a supervisor.
• Safely completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs water damage repair to include water extraction, pack-out of contents, removing / disposing of non-salvageable materials, cleaning of salvageable materials, light construction, and demolition as directed by supervisor.
• Participate in our on-call rotation, responding to after-hours and weekend emergency losses.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to the supervisor.
• Inspects jobs after completion obtains customer signatures for approval purposes, and requests payments when necessary.
• Performs daily monitoring and tasks on assigned water jobs to residential and / or commercial customers with urgency.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, and daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements :

Certifications are not required but preferred :

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Applicant must be prepared to :

Compensation and Incentives :

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. Additional responsibilities related to restoration work may be required of employees. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.