IT Manager (Enterprise Production Support)

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

IT Manager (Enterprise Production Support)

About your role :

You will be a technology manager adding value to a gamut of software development lifecycle stages. You will not only lead production support activities like incidents change problem management but also manage certification support for multiple clients and monthly patching for production environments. As a part of your production support activities you will manage on call schedules and work on weekends / holidays as needed. You will create production run books maintain change registers and perform impact analysis for production issues worked upon. You will have the opportunity to work with the best talent in the industry and provide production support for innovative high quality and largest financial solutions to meet our clients business needs. This role requires deep technical expertise across multiple platforms strong leadership skills and the ability to manage complex production environments in a highly regulated industry.

What youll do :

• Drive production management activities such as incident change and problem management as well as lead various teams for metrics-based tracking planning risk & mitigation and certification support for multiple top clients
• Implement plan reviews change approvals in the interest of change success and hygiene along with improving resiliency and availability for your platforms.
• Manage multiple production assurance teams and own production run books change registers automations improvements and perform impact / root cause analysis for production issues.
• Serve as the technical mentor and lead to other team members.
• Ensure compliance with ITIL best practices and regulatory requirements.
• Manage change and release processes using ServiceNow.
• Proactive monitoring using tools like Splunk Dynatrace Grafana and Moogsoft.
• Partner with development infrastructure and business teams to ensure operational readiness.

Experience youll need to have :

Experience that would be great to have :

How youll work :

Sponsorship :

Benefits at Fiserv :

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Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please :

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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Required Experience :

Manager

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Full-Time

Experience : years

Vacancy : 1