XDT Market Supervisor

Market Delivery Supervisor

As a Market Delivery Supervisor, you'll be the driving force behind the seamless operation of our delivery services, leading a team that ensures our customers receive exceptional service. By managing the productivity of our local Lowe's associates, you directly affect the efficiency of our supply chain. From managing daily tasks to surpassing major milestones, every delivery you oversee will reflect our commitment to our customers and communities.

In this role, you'll use your leadership and communication skills to manage, coach, and train our Cross-Dock Terminal (XDT) Lowe's associates. You'll handle inventory flow, manage associate schedules and tasks, and resolve customer escalations. Other integral parts of your role include resolving same-day delivery issues and building a positive team environment.

Key responsibilities include managing a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements. You'll also interview, hire, and train associates on Home Delivery processes and systems. Motivate and manage associates daily, creating and promoting daily schedules. Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences. Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers for world-class experiences. Utilize Warehouse Management System (WMS) for inventory reconciliation and audits. Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes. Interact with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence. Demonstrate effective problem-solving, change leadership, and team orientation skills. Communicate Delivery successes, opportunities, and recommended solutions regularly to improve experiences. Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to In-Home Customer Delivery experiences. Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.

Minimum qualifications include five years of supply chain leadership experience and a high school diploma or GED. Preferred qualifications include two years of supply chain leadership experience and a bachelor's degree in operations, supply chain, or a related field.

Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.