Traffic Management Specialist, Control Room Operator

Traffic Management Specialist

The Utah Department of Transportation (UDOT) is looking for a skilled individual to be a Traffic Management Specialist for the Traffic Operations Center (TOC) Control Room. This position is a Control Room Operator that reports directly to the Control Room Shift Supervisor. The primary responsibility of the TOC Operator is to monitor and manage traffic and disseminate traffic information in order to maximize traffic flow and increase safety. This is accomplished through the staffing of the Control Room 24 hours a day, 7 days a week. Currently, there are 5 shifts of differing staff sizes that provide this coverage, working varied times and days, including nights, weekends, and holidays. The UDOT TOC Control Room operates 24 / 7 / 365 and is responsible for traffic management throughout the state. It is the location that monitors roads, traffic signals, and intersections, and then proactively deploys traffic management strategies to reduce congestion, keep the roads safe, and contribute to keep Utah moving. Operators use displays of video images and computer-generated graphics, radio broadcast information (i.e. a police band radio scanner), operational data reports, and citizen reporting. Operators continuously monitor the system, and can provide information to responders and approaching drivers about problem areas, reducing crashes and saving drivers time, money, and wasted fuel. The Operators have a sophisticated network of devices that help them to message the traveling public when there are weather events, special events, crashes or incidents that could cause delays, including VMS signs, social media alerts, updating the UDOT Traffic App, and updating the UDOT traffic website udottraffic.utah.gov. The Operators can modify signal timing in real time, provide direct notification to affected agencies, and communicate with the responders on scene.

Principle Duties

• Ensure high quality traffic operations in the Traffic Operations Center control room.
• Assist the Shift Supervisor when necessary as UDOT's Incident Manager for all Level 1 classified incidents and act as the main correspondent for all subsequent incidents.
• Assist the Shift Supervisor by helping to manage multiple control room activities such as coordination with media, the Dept of Public Safety, and Community Relations.
• Provide communication and coordination with all UDOT regions, the Incident Management Team, and the Utah Highway Patrol.
• Ensure that safety standards and quality assurance processes are followed, and, in the case of a serious incident or weather situations, may be required to work for an extended period during this time.
• Make decisions in the Control room in accordance with UDOT's Comprehensive Incident Management Plan, focusing on quick clearance of incidents and good data reporting.
• Participate in after action reviews and training exercises, help generate reports and documentation, and maintain quality data.
• Serve as a contact for public information requests and complaints made to the TOC.
• Ensure high quality customer service in the Control Room.
• Monitor Utah's state-run transportation system for any and all incidents or occurrences that affect traffic flow and / or present a life safety issue.
• Maintain accurate records, logs, and data.
• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, relay instructions and questions.
• Generate accurate and concise information in response to a variety of problems.
• Ensure publications and information released to the media / public are accurate and consistent with agency objectives.

Minimum Qualifications

Knowledge, Skills, & Abilities

Supplemental Information

Why Should You Join Our Team?

The work we do matters. If you want to make a positive difference doing meaningful work, this is the right place for you. Our mission statement is, "Enhance quality of life through transportation." We define quality of life through a framework of Good Health, Connected Communities, Better Mobility, and Strong Economy. We help the State of Utah and its traveling public to get to where they want, when they want, in the way they want and we make sure they can do it safely.

You will become part of a team with an internal culture of Trust, Teamwork, and Flexibility. Our organization lives by the values of Respect, Integrity, and Caring. If these are your values too, you'll be a great fit.

Aside from working for a cause-driven, cutting edge agency that is leading all other transportation departments in the nation, you will receive great health and retirement benefits. Working for the State of Utah provides a positive work-life balance.

UDOT is a strengths-based organization, which means its approach is based on identifying and developing individual and organizational strengths. Our philosophy is to address challenges by bringing our strengths to each situation and create the best solutions. Candidates are encouraged to be familiar with their strengths and consider how they may potentially be of benefit to the roles for which they are applying. UDOT uses the CliftonStrengths Assessment, but there are multiple strengths assessment tools available online, and no formal assessment is required.