Vice President, CLEG - United States

Vice President, Customer Lifecycle Experience & Governance (CLEG)

Cornerstone powers the future-ready workforce with adaptive HR, learning, and talent technology trusted by more than 7,000 enterprise customers worldwide. We help organizations develop, engage, and retain their people - while delivering measurable business impact.

We're transforming how enterprises experience value realization through CLEG - Customer Lifecycle Experience & Governance - a first-of-its-kind framework that guarantees ROI, renewal, and expansion through a governed, 3-year customer journey.

About the Role

We are seeking a Vice President, Customer Lifecycle Experience & Governance (CLEG) to lead one of Cornerstone's most strategic initiatives.

This executive role owns the global CLEG program - a cross-functional transformation engine that unites Sales, Customer Success, Product, Partners, and Finance around measurable customer outcomes. The VP will drive both operational excellence and commercial impact - ensuring CLEG increases customer renewal rates, accelerates adoption, and fuels predictable ARR growth.

This is a full-time, highly visible role with no direct reports but a broad dotted-line matrix of internal contributors and leaders supporting execution and governance. The ideal candidate combines deep SaaS lifecycle expertise with strong executive influence, program discipline, and a passion for measurable results.

What You'll Do

Own the Program

Lead and continuously evolve Cornerstone's CLEG methodology, ensuring consistent delivery across every customer lifecycle phase - Land, Onboard, Implement, Run, Renew, and Expand.

Serve as the enterprise program owner, defining and enforcing the governance model that ensures customers achieve measurable ROI, innovation adoption, and predictable renewal outcomes.

Align all internal stakeholders and systems (Salesforce, Gainsight, Clari) around shared value and performance metrics. Drive Measurable Outcomes

Deliver against two critical MBOs :

Increase SaaS renewal rates by 5% YoY

Generate $7M in new Annual Recurring Revenue (ARR) through CLEG expansion and adoption

Build executive dashboards, business reviews, and ROI reporting to prove value realization at every stage.

Collaborate with Finance, CRO, and CSM leadership to connect CLEG performance directly to revenue metrics. Lead Governance & Execution

Chair the CLEG Governance Council, ensuring alignment across Sales, Product, Customer Success, Professional Services, and Partner teams.

Maintain cadence of SteerCos, QBRs, and innovation reviews to ensure accountability and visibility.

Partner with Product & Engineering to embed innovation adoption into governance milestones. Champion Customer Value

Embed CLEG into the pre-sales process as a differentiator that de-risks transformation for enterprise buyers.

Evangelize CLEG externally - representing Cornerstone at industry events, executive forums, and thought leadership platforms.

Partner with Marketing and Enablement teams to expand global awareness and adoption of CLEG.

What You'll Bring

15+ years of experience in enterprise SaaS program management, customer lifecycle, or transformation leadership.

Proven record of driving renewal and ARR growth through lifecycle or customer success initiatives.

Expertise in value realization, ROI measurement, and executive stakeholder engagement (CHRO, CFO, CIO, CRO).

Strong operational command of Salesforce, Gainsight, and Clari or similar governance tools.

Exceptional executive communication and influence skills; comfortable navigating complex, matrixed environments.

Strategic mindset balanced with a hands-on, results-driven execution style.

Compensation & Benefits

Base Salary : $250,000 annually

Variable Compensation : Up to $250,000, tied to achievement of MBOs :

• 5% increase in SaaS renewal rates

$7M in new ARR through CLEG expansion

Benefits : Comprehensive executive package including medical, dental, vision, 401(k), paid time off, and equity eligibility.

Why Join Cornerstone At Cornerstone, we don't just sell software - we deliver measurable transformation. CLEG is redefining how enterprises experience partnership, governance, and ROI in SaaS.As VP of CLEG, you'll shape the next evolution of customer success - and directly impact how global enterprises achieve value, renewal, and growth.Join us to help customers realize what's possible when governance meets innovation.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com