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Family Support Advocate

Family Support Advocate

Community Connections of Franklin CountySaint Regis Falls, NY, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Family Support Advocate

Job Summary :

This position is full time consisting of 40 hours a week. Family Support Advocates promote the concept

of mental & physical wellness through interactions with your direct supervisor and other staff at CCFC

and the community. The goal is to help reduce / eliminate barriers a family may be facing.

Qualifications :

  • High School Diploma or GED required.
  • Parent and or caregiver who has prior experience working with systems in Franklin County
  • Reliable and trustworthy, sound decision-making skills.
  • Strong verbal, written and organizational skills.
  • Strong active listening skills.
  • Strong computer skills (Microsoft Word, Excel).
  • Demonstrated ability to serve individuals and assist interagency and outside agency employees

in a professional, welcoming, and efficient manner.

  • Cooperative, friendly, and helpful attitude with individuals and co-workers. Ability to work
  • closely with other employees to ensure a positive, constructive environment within individual

    programs and overall agency.

  • Ability to work independently and in a team setting.
  • Ability to maintain confidentiality regarding the agency’s functions and individuals receiving
  • services.

  • Must be able to practice professional boundaries with individuals you are working with, fellow
  • employee and partner’s employees always.

  • Reliable transportation and a valid driver’s license, registration, inspection, and insurance that is
  • always active.

  • Ability to engage and reengage individuals for services.
  • Must be willing to self-disclose personal recovery.
  • Knowledge of trauma and its effect on an individual.
  • Must positively promote the agency within the community.
  • Must be detail oriented.
  • Must be able to work to multi-task in a fast-paced environment.
  • Must be able to clear NYS Justice background check, NYS Office of Children and Family Services
  • background check and clear the NYS staff exclusion list, OIG, and HHS-OIG.

  • Must have a clean driving abstract for the past 5 years.
  • Must be willing to travel 75% or more per week.
  • Job Responsibilities :

  • Must complete Mandated Reporting and HIPPA Training within first week of employment.
  • Must obtain Family Peer Advocate Certification within 6 months of date of hire.
  • Must obtain additional CEUs annually after receipt Family Support Advocate Certification to
  • maintain credentials.

  • Must abide by all agency policies and procedures, along with school policies and procedures.
  • Must adhere to professional boundaries with fellow employees, individuals receiving services,
  • and partner agency employees.

  • Help coordinate transportation for medical, behavioral health, substance use and any legal
  • appointments.

  • Must continually learn systematic processes for all systems in Franklin County such as, but not
  • limited to, housing assistance, food banks, courts, probation, Department of Social Services,

    Public Defenders, Conflict Defenders.

  • Must maintain confidentiality of families worked with and agency functions.
  • Engage in supervision meetings with direct supervisor.
  • Help to connect families to providers they deem suitable for their overall well-being.
  • Must be able to determine and focus on root cause of issues, not just the issue presented.
  • Maintain a professional working relationship with all agencies on behalf of CCFC.
  • Must complete intake on the same day of service delivery.
  • Must complete all progress notes in the TREAT system within 24 hours of delivery a service.
  • Must submit monthly stats to direct supervisor by due date.
  • Review social determinants of health with every family to determine what may be having a
  • negative impact on their overall health.

  • Complete daily person-centered progress notes for families you are working with the same day
  • the service is delivered.

  • Empower families you are working with through information and education at a level they can
  • comprehend.

  • Attend required meetings and or trainings requested by the agency and or partner agency.
  • Work with and educate all systems on the services offered at CCFC.
  • Follow up with families to ensure they were able to connect with providers.
  • Devise a plan to remove all barriers to connecting to services.
  • Advocate for civil and human rights of families
  • Any other job duties as assigned by your direct supervisor.
  • Community Connections is an Equal Opportunity Employer

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    Family Advocate • Saint Regis Falls, NY, US

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