Information Technology Support Technician
Milestone TechnologiesCasa Grande, AZ, United States1 day ago
Job type
- Full-time
Job descriptionHigh School Diploma or equivalent At least one year of inventory management experience Ability to work onsite following mandatory safety guidelines Extensive understanding of IT equipment, models, and accessories, including Windows, macOS, Android, and iOS devices Responsive and effective communications via email, Slack, and Zoom, with high professionalism Knowledge of storeroom safety and operations Ability to lift / move 25-50 pounds Effective verbal and written communication skills for customer interactions A valid driver's license is required 2+ years of Inventory Management, imaging, and deployment experience Knowledge and experience using ServiceNow, Jamf, BigFix, and other device management / service delivery software Logistics-related certifications are a plus Repair certification or experience for macOS and PC laptops is a plus
Job Title
Laptop Imaging Technician
Base Pay Range
$20.00 / hr - $26.00 / hr
Shift
Monday-Friday, 8 : 00 AM 5 : 00 PM (may start a little later to overlap 2 shifts)
Location
Casa Grande, AZ 85193 (Onsite)
Employment Type
Contract (W2)
Seniority Level
Associate
Job Function
Information Technology
Industries
IT Services and IT Consulting
Responsibilities
- Image and deploy laptops, peripherals, and equipment
- Coordinate shipping for laptops out of warranty
- Process and record delivery and deployment logistics requests
- Confirm and validate new asset receipts of received hardware
- Escalate, report, and manage discrepancies related to physically received hardware assets
- Conduct weekly stockroom inventory asset audits
- Monitor and report inventory stock levels according to established thresholds
- Maintain and track hardware in and out of inventory store rooms
- Perform hardware recovery for employee laptop replacements
- Identify disposition of returned assets
- Assist in arranging and managing e-waste services
Qualifications & Skills
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Information Technology Support Technician • Casa Grande, AZ, United States
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