Front Office Manager

Front Desk Manager

Blossom Hotel is Houston's newest and most distinctive luxury destination for business and leisure. Located steps from the nation's largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Manager. The Front Office Manager oversees the daily operations of the front desk, concierge, bell / valet, and guest services teams to ensure an exceptional arrival, stay, and departure experience. This leader upholds luxury service standards, drives guest satisfaction, and supports departmental training, performance, and financial goals.

Competitive pay, Hilton Travel discounts, hotel room discounts, excellent benefits plans, paid time off, career development opportunities, free meals, and free parking.

Leadership & Operations :

• Supervise and manage front office teams, including Front Desk Agents, Supervisors, Concierge, and Bell / Valet staff.
• Ensure smooth daily operations including check-in, check-out, room assignments, billing, and guest inquiries.
• Act as the primary point of contact for guest issues, ensuring timely resolution with professionalism and discretion.
• Oversee staffing, scheduling, onboarding, training, and performance management.
• Maintain a strong presence in the lobby, engaging with guests and supporting associates.

Guest Experience & Service Standards :

Financial & Administrative Duties :

Communications & Coordination :

Does this sound like you? Minimum 24 years of front office or guest services leadership experience, preferably in a luxury or upscale hotel. Strong knowledge of PMS (Opera / Fosse / OnQ or similar) and front office systems. Exceptional leadership, communication, and interpersonal skills. Proven ability to handle high-pressure situations calmly and professionally. Experience managing VIP guests and high-profile clientele. Flexible availability, including nights, weekends, and holidays. Bachelor's degree in Hospitality Management or related field preferred. Ability to stand for long periods. Occasionally lift, move, or handle items up to 30 lbs.

Qualifications : Loyal, Thought Provoking, Innovative, Functional Expert, Detail Oriented, Team Player, Leader, Enthusiastic, Dedicated.

Motivations : Self-Starter, Goal Completion, Flexibility, Financial, Ability to Make an Impact.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.