Patient Services Specialist - Hybrid Role

Job Description

Job Description

Patient Services Specialist – Hybrid Role

Department : Front Office | Reports to : Patient Services Manager

We’re seeking a Patient Services Specialist to join our team in a hybrid role—primarily focused on in-person check-in / out duties, with occasional phone coverage as needed. This role is key in creating a welcoming, efficient front desk experience and supporting overall patient satisfaction.

Key Responsibilities :

Greet and assist patients at check-in and check-out

Verify insurance and collect co-pays / balances

Schedule appointments and maintain accurate records

Occasionally provide phone coverage : triage calls, schedule, and assist patients

Qualifications :

Medical office or ophthalmology experience preferred

Strong communication, organization, and customer service skills

Familiarity with EMRs, Microsoft Office, and multi-line phone systems

Some college or degree preferred

You’ll thrive in this role if you're friendly, detail-oriented, and calm under pressure. Join us in making a difference in patient care and clinical research.