Talent.com
Director of Rooms
Director of RoomsCascade Hotel Kansas City - A Tribute Portfolio Hotel • Kansas City, MO, United States
Director of Rooms

Director of Rooms

Cascade Hotel Kansas City - A Tribute Portfolio Hotel • Kansas City, MO, United States
1 day ago
Job type
  • Full-time
Job description

About Cascade Hotel — A Tribute Portfolio Hotel

Nestled in the heart of Kansas City’s Country Club Plaza, Cascade Hotel blends contemporary

sophistication with the independent spirit of the Tribute Portfolio. We’re dedicated to creating

authentic, memorable experiences for every guest and event powered by a team that embodies

hospitality, creativity, and excellence.

The Director of Rooms at the Cascade Hotel is responsible for overseeing all aspects of the

Rooms Division including Front Office, Housekeeping, Valet / Bell Services, and Guest Relations.

This leadership role ensures exceptional service delivery, operational excellence, and financial

performance, aligned with the hotel’s luxury standards and the Tribute Portfolio brand identity.

Key Responsibilities :

Operational Leadership

  • Oversee daily operations of Front Office, Housekeeping, Valet / Bell Services, and Guest

Relations.

  • Ensure seamless arrival and departure experiences, including valet parking and bell

    • service coordination.

  • Maintain clear communication and collaboration with all hotel departments.
  • Enforce hotel policies, service standards, and safety protocols.
  • Serve as Manager on Duty as needed, promptly resolving guest and operational concerns.

    • Guest Experience

  • Champion the guest journey from arrival to departure, ensuring excellence in every
  • touchpoint.
  • Manage guest feedback and implement strategies to improve satisfaction scores.
  • Oversee VIP arrivals, special requests, and amenities to create personalized, memorable
  • experiences.
  • Ensure valet operations are efficient, secure, and guest-focused.

    • Valet and Bellman Operations

  • Supervise valet and bell services to ensure timely, courteous, and secure handling of
  • vehicles and luggage.
  • Implement and monitor procedures for parking lot management and vehicle
  • accountability.
  • Collaborate with engineering and valet teams to maintain the condition and functionality
  • of parking facilities.

    • Financial Management

  • Develop and manage departmental budgets while controlling labor and operating
  • expenses.
  • Monitor occupancy trends, forecast staffing needs, and allocate resources efficiently.
  • Maintain accurate valet revenue tracking and financial reporting.
  • Identify opportunities to maximize revenue and operational performance.

    • Team Development

  • Recruit, train, and develop high-performing team members.
  • Conduct regular performance evaluations and provide coaching and feedback.
  • Foster a positive, collaborative, and service-driven team culture.

    • Process Improvement

  • Implement and maintain standard operating procedures and quality assurance programs.
  • Ensure compliance with all brand and hotel standards, including Tribute Portfolio
  • guidelines.
  • Conduct regular inspections of rooms, public areas, and valet operations to uphold luxury
  • standards.

    • Qualifications

  • Bachelor’s degree in hospitality management or a related field (preferred).
  • Minimum 5 years of leadership experience in hotel operations (Front Office,
  • Housekeeping, or Valet / Bell Services).
  • Strong knowledge of guest service standards and luxury hospitality operations.
  • Proven success in budgeting, forecasting, and financial management.
  • Excellent leadership, communication, and problem-solving skills.
  • Proficiency in PMS systems (e.g., OPERA) and Microsoft Office 365.
  • Availability to work flexible schedules, including nights, weekends, and holidays.

    • Physical Requirements

  • Ability to lift 35 lbs. and perform physical tasks such as standing, walking, and reaching throughout the shift.
  • Comfortable working in a fast-paced environment with frequent interruptions.

    • Benefits

  • A vibrant, collaborative work environment that encourages growth and innovation.
  • A fun, team-driven culture built on mutual success and respect.
  • Competitive compensation and benefits, including :
  • Medical, dental, and vision insurance
  • Paid time off
  • Employee discounts across our hotel and affiliated properties
    • Create a job alert for this search

    Director Of Rooms • Kansas City, MO, United States

    Related jobs
    Business Development Director REMOTE

    Business Development Director REMOTE

    Rotech Healthcare Inc. • Stilwell, KS, United States
    Remote
    Full-time
    Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...Show more
    Last updated: 3 days ago • Promoted
    Director of Sales

    Director of Sales

    Property Management • Leawood, Kansas, USA
    Full-time
    As a Director of Sales you bring high-energy customer-centric focus and drive / hunger to the total sales efforts of the other words you get paid to make relationships!. You are eligible for quarterl...Show more
    Last updated: 9 days ago • Promoted
    Director Physical Therapist

    Director Physical Therapist

    ARC Physical Therapy+ • Belton, MO, US
    Full-time
    Company Description At ARC Physical Therapy, our mission is simple : be a catalyst of change in the marketplace.Through excellence in care, ARC Physical Therapy is committed to helping patients reco...Show more
    Last updated: 4 days ago • Promoted
    Director of Operations

    Director of Operations

    OMNI Human Resource Management • Kansas City, Kansas, USA
    Full-time
    At Three Dog Bakery our mission is to help pet parents unleash their unconditional love for their dog with deliciously irresistible dog treats. Three Dog Bakery has continued this mission by making ...Show more
    Last updated: 20 days ago • Promoted
    Equipment Director

    Equipment Director

    Musselman & Hall Contractors • Kansas City, Missouri, US
    Full-time
    The Equipment Director is responsible for the overall strategic leadership and long-term planning of Musselman & Hall’s equipment fleet, shops, and related operations across all locations.This ...Show more
    Last updated: 20 hours ago • Promoted • New!
    Front of House Director

    Front of House Director

    Chick-fil-A • Shawnee, KS, US
    Full-time +1
    Join Our Leadership Team as a Front of House Director at Chick-fil-A Lenexa & Shawnee!.At Chick-fil-A, we believe in more than just serving delicious, high-quality foodwe create moments of joy thro...Show more
    Last updated: 30+ days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Smithville, MO, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 23 days ago • Promoted
    Hotel Director of Sales

    Hotel Director of Sales

    Kinseth Hospitality • Overland Park, KS, US
    Full-time
    Quick Apply
    Health, Dental, Vision and other benefits available after 60 days.Discounts at all Kinseth Hotel Corporation hotels and restaurants . Oversees the sales of the products and services of the hote...Show more
    Last updated: 20 days ago
    Director Facilities Maintenance & Infrastructure

    Director Facilities Maintenance & Infrastructure

    University of Kansas Medical Center • Kansas City, Kansas, USA
    Full-time
    Director - Facilities Maintenance & Infrastructure.The Director Facilities Maintenance & Infrastructure is responsible for directing the day-to-day operation and management of all building ...Show more
    Last updated: 12 days ago • Promoted
    Director of Rooms

    Director of Rooms

    Cascade Hotel Kansas City - A Tribute Portfolio Hotel • Kansas City, MO, United States
    Full-time
    About Cascade Hotel — A Tribute Portfolio Hotel.Nestled in the heart of Kansas City’s Country Club Plaza, Cascade Hotel blends contemporary. The Director of Rooms at the Cascade Hotel is responsible...Show more
    Last updated: 7 days ago • Promoted
    Director Of Hotel Sales

    Director Of Hotel Sales

    WizeHire, Inc • Kansas City, MO, United States
    Full-time
    Holiday Inn Kansas City Downtown • Kansas City , MO , US.We're searching for a director of sales who is motivated to help our busy hotel meet its sales targets. You will be in charge of developing o...Show more
    Last updated: 10 days ago • Promoted
    Hotel Manager

    Hotel Manager

    Boyd Gaming • Kansas City, Kansas, USA
    Full-time
    Responsible for overseeing hotel occupancy and promoting the efficient operation of .Manage hotel and related departments to ensure maximum occupancy efficiency .Hire supervise train eval...Show more
    Last updated: 9 days ago • Promoted
    Hotel Manager

    Hotel Manager

    Ameristar Casino Hotel Kansas City • Kansas City, KS, United States
    Full-time
    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States.Never conte...Show more
    Last updated: 6 days ago • Promoted
    Director, Corporate Partnership Sales

    Director, Corporate Partnership Sales

    AEG • Riverside, MO, United States
    Full-time
    Kansas City Current is home to the best-in-class training facility and the first stadium built for a women's sport team.Our organization is committed to seeing the fullest potential of our athletes...Show more
    Last updated: 9 days ago • Promoted
    HOTEL DIRECTOR OF SALES

    HOTEL DIRECTOR OF SALES

    Kinseth • Overland Park, KS, US
    Full-time
    Oversees the sales of the products and services of the hotel, banquet and restaurant.Supervises sales department employees. Essential duties and responsibilities include the following.Participates i...Show more
    Last updated: 17 days ago • Promoted
    Electrical Engineer

    Electrical Engineer

    Central Power Systems & Services • Platte, Missouri, USA
    Full-time
    Minimum of forty (40) hours per week and additionally as needed to meet the goals of CPSS.Central Power Systems & Services is a privately held company with deep roots going back to 1954.Our int...Show more
    Last updated: 13 days ago • Promoted
    Director of Demand Generation

    Director of Demand Generation

    City Wide Facility Solutions • Lenexa, KS, US
    Full-time
    City Wide is seeking a Director of Demand Generation to report to the CMO and lead strategic marketing and sales initiatives that drive lead generation, digital presence, and revenue growth across ...Show more
    Last updated: 30+ days ago • Promoted
    Director of Operations

    Director of Operations

    First Watch Restaurants • Overland Park, KS, US
    Full-time
    The Director of Operations is responsible for supporting the mission, vision, and values of First Watch through all that he / she does in their role every day. The DOs primary purpose is to develop Ge...Show more
    Last updated: 30+ days ago • Promoted