Job Title : : Business Systems Analyst - Level III
Job Location : : Home, VA, United States (100% remote)
Job Description :
- Reviews, analyses, and evaluates user needs to create system solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation. Incumbents function as a liaison between IT and users and have both business and technical expertise.
Roles and Responsibilities :
Delivered both business and technical support for the client's mission-critical RSS application.Managed maintenance and expansion initiatives, including the execution of bi-annual pricing updates and system enhancements to ensure operational continuity and compliance.Collaborated with cross-functional teams to troubleshoot issues, implement solutions, and support the evolving needs of the enterprise retail environment.Lead activities of Software Developers in analysing, documenting, and providing technical support for application troubleshooting and incident resolution listed in ServiceNow.Coordinate day-to-day tasks to analyse transactional data, technical support issues, data files, credit / debit transactions, leverage knowledge base to resolve incidents, implement solutions, develop structured job aids, and develop customer service relationships with 3rd party vendors.Performed SQL Queries (selects, updates, and deletes), data manipulation, transaction locking techniques, table definitions, and use of indexes.Provide deliverable / task estimation for effort (work) and duration of the project.Provide functional expertise during SDLC, AGILE development and testing of maintenance, or code configuration changes.Assist with software deployments by configuring application customizations, designing or scripting application testing principles, recreating system failures, and able to analyze application faults and system logs.Support maintenance releases for services and technology solutions to be operable in the Postal Service Technical Environment; maintenance releases included hardware, software, network, and database management system (DBMS) upgrades.Review user requirements documentation; assisted in development of test plans; developed test data used in performing tests; and transformed test plans into test scripts.Knowledge :
In-depth knowledge of ALM Tool to create and track defects, business case to write AGILE Stories, submit business proposals for ITIL continual process improvements.Familiarity with .NET framework, XML, C#, MS Visual Studio, Networking, Security, POS Hardware, Microsoft System Internal, Client Peripheral, VMware.Knowledge of Agile Methodology practicesBusiness level of organizational, analytical, reasoning, and problem-solving skills.SDLC Artifacts,ServiceNow,ALM,VersionOne,System TestingAdditional Required Skills :
Minimum of 10-12 years' experience in technology or software development preferred.A degree from an accredited College / University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.Typically performs all functional duties independently.AgreeYa :
AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at www.agreeya.com for more information.
Equal Opportunity :
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website at www.agreeya.com / career-culture to learn about our Career & Culture.
