IT Delivery Manager - POS Support

IT Delivery Manager - POS Support

Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL. Join Publix Technology - Where Innovation Meets Impact

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states. Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership. Be part of a Fortune "100 Best Companies to Work For" and help us build more than just great subs - build the future of technology for Publix. Join the POS Support and Release Management team!

As a Support Manager, you'll lead efforts to ensure the stability and performance of our Point of Sale (POS) systems across the enterprise. You'll collaborate with development, QA, infrastructure, and vendor teams to resolve issues, implement enhancements, and drive automation that improves efficiency and consistency. This role also includes managing release activities, support governance, and team operations, while fostering a collaborative and high-performing environment. Your leadership will help align support processes with business expectations and deliver reliable service to our stores.

Responsibilities :

• Provide third-level support for Point of Sale (POS) applications, ensuring timely resolution of complex issues
• Monitor production environment to maintain system efficiency, accuracy, and stability
• Lead 24 / 7 on-call support coverage for all POS systems, coordinating rapid response to critical incidents
• Collaborate with development, QA, infrastructure, and vendor teams to implement fixes and enhancements in production
• Identify and implement automation solutions to proactively detect and resolve production issues
• Manage release activities, including certification, overnight deployments
• Oversee support governance, ensuring defect resolution, readiness procedures, and escalation protocols are followed
• Develop and maintain support tools for gathering production metrics and diagnostics
• Perform human resource management duties, including hiring, training, performance reviews, and career development
• Foster strong relationships with business customers and IS managers to align support processes with service expectations

Required Qualifications :

Preferred Qualifications :