Customer Service Representative

Job Description

Job Description

Job Title : Customer Service Representative (Hybrid)

Location : Wood Dale, IL

Industry : Printing

Pay : Hourly : $23–$25 (based on experience)

About Our Client :

Addison Group is partnering with a leading company in Wood Dale. Known for its commitment to innovation and customer satisfaction, our client offers a flexible hybrid schedule, a collaborative work environment, and excellent training programs.

Job Description :

The CSR / Call Center Specialist will play a key role in providing exceptional customer support through phone and email. This position involves managing a high volume of inbound inquiries, processing orders in an ERP system, and resolving customer issues efficiently.

Key Responsibilities :

• Handle 30-60 inbound calls and 15-30 customer emails per day with professionalism and accuracy.
• Assist customers with placing orders, quotes, returns, and tracking inquiries.
• Process and manage orders through ERP systems, ensuring timely delivery.
• Address escalations, propose solutions, and collaborate with internal teams.
• Maintain detailed records in Salesforce and contribute to process improvement initiatives.
• Meet daily performance metrics, including call and email volume.

Requirements :

Perks :

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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