Account Manager (Customer Service)

Account Manager (Customer Service)

At GT's Living Foods, we're more than just a company we're a community passionate about creating a healthier, happier world. Over the last 30 years we've built a culture of inclusivity and authenticity, where our shared values create an environment that inspires you to do your best while achieving meaningful results. Our mission to transform health and happiness through potent, living foods has established us as the #1 Kombucha brand and a leader in the Health & Wellness space.

Requirements :

• 4+ years of job-related experience
• Experience with distribution and / or third-party logistics (3PL)
• Working with order management systems : Dynamics (D365) and Partnering (PLQ)
• Proficient skills in Microsoft applications, including Excel, PowerPoint, and other key tools.

Job Responsibilities :

The Account Manager helps drive accountability amongst the Customer Service team by ensuring full compliance is achieved with each Customer (on time delivery / fill rate). The Account Manager role assists Customer Service Representatives with escalated issues and resolves conflicts, with a special focus on VIP accounts. Helps achieve optimal Customer experience by liaising with cross functional teams, ensuring timely delivery of solutions according to customer needs and objectives, clearly communicating order progress, and is a trusted advisor to key accounts and customer stakeholders. Additional responsibilities include leading monthly meetings and providing recaps. Customer Service optimization, preparing account reports, maintaining, and updating customer profiles, reconciling OS&D (Overages, Shortages & Damages) reports, and supporting the Sales Team in the growth of the business.

Knowledge, Skills, & Abilities :

GT's Employee Experience (Benefits / Perks) :

Job Details :

GT's Living Foods, LLC is an Equal Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other basis protected under federal, state or local laws.