Customer Service Representative (Pompano Beach)

Company Description

Life Wear Technologies is a leading supplier of innovative sports medicine products, delivering branded and private label solutions to retail and wholesale partners. With a diverse product portfolio that includes trusted brands like CryoMAX, Flex Aid, and CleanPrene, available at top national and regional retailers, ensuring advanced pain relief and high performance.

Job Function :

• Create and review daily report to ensure customer orders, requests, claims, and complaints are handled fairly and effectively. Ensure all customers are handled with the highest level of customer service by interacting with them on a daily basis, responding to their questions and guiding them appropriately as needed. Handle top priority customer issues through to resolution and identify improvement opportunities.
• Operate with Discipline : Responsible for communicating accurate / timely information and tracking / checking accuracy. Requires a high level of independence in multiple aspects of job.
• Receives, validates, and processes customer orders, ensuring that :
• Requested product meets order criteria (pricing, order quantity, stock availability, allocations.
• Orders are processed, shipped & delivered on time.
• Documentation is received by customer on-time, accurate and complete.
• All involved parties are informed of the order status and of any additional changes.
• Reporting systems are updated and reflect current order status
• Verifies exceptions and communicate to appropriate departments.
• Process Return Goods
• Monitor freight delays
• Liaises with Accounts Receivables to resolve any rejected invoice issues and / or Chargebacks. Provides in a timely manner all necessary documentation to customers and Sales Representative(s)
• Identify process improvements over the Supply chain by developing and maintaining appropriate tools (such as Co -Planning, EDI, and the customer portal), working outside of the comfort zone, dealing with ambiguities, and get into the details that drive our business in order to improve the customer level satisfaction and increase the efficiency of the processes.
• Have the ability to analyze data and learn new skills when taking on new responsibilities and drive performance.
• Lead projects that are related to the order management process and continuous improvement. Strong communication skills are needed to explain complex information, including the ability to turn insight into action, and confidence to communicate thoughts.
• Builds diverse, and collaborative relationships in order to grow and stay in-touch with main stakeholders (The team, Executive Management, Sale Representatives and Customers) at any given time requires productive working relationships within each of those dimensions.
• Grow capability and solve problems.

Qualifications Requirement :

Skills :