Bank CSR / Teller Supervisor

Csr / Teller Supervisor

Join our team at Harvest Bank, a thriving 3rd generation, family owned and locally owned community bank. Now in our 122nd year, our success has always been built first around hiring, retaining and training great employees. Why join our team? Paid health insurance, competitive PTO plus federal holidays and room for advancement! You re more than just a number with us - come see what working for a small, community-focused institution can mean for your career! Harvest Bank seeks a CSR / Teller Supervisor to work at the Kimball location. The candidate for this position will be primarily responsible for supervising and training tellers; providing customer service and opening accounts; answering customer questions or directing them to the appropriate bank personnel; vault operations; and balancing transactions. 40 hours per week are preferred and the candidate must be able to work 1 to 2 Saturday mornings per month. Competitive hourly rate ranging from $23-$29 per hour depending on experience.

Responsibilities

Staff Management

Supervise, train and delegate duties to tellers / CSRs. First point of contact for questions from tellers / CSRs in Kimball. Aim to personally resolve questions where possible; escalate issues to managers / other staff when needed. Ensure tellers are knowledgeable in all areas and maintain proper staffing. Continually seek to develop teller / CSR skills. Demonstrate excellent customer service and positive attitude; ensure tellers / CSRs exhibit similar professionalism. Foster a positive team environment with strong communication / collaboration on teller / CSR team. Coordinate work schedule for the teller line.

Process Management

Maintain familiarity & proficiency with all front line operational processes, rules & regulations. Maintain excellent communication with VP Operations. Supervise & ensure accurate completion of front line tasks : o Ordering and sending out currency. Monitor supply of coin and currency to ensure adequate supply. o Accurately receive cash & check deposits and withdrawals; accept payments; give out customer balances and printouts; and handle night drop and mail deposits under dual control. o Handle filling out customer forms. Some may include fraud claims, wires, stop payments and ach transfers. o Process loan payments, disbursements, and servicing-related transactions. o Sell money orders, cashier s checks, visa travel / gift cards, and bank services. Cash bonds. o Open / close safe deposit box accounts; assist customers with box access; collect rental payments. Help manage fraud prevention. Oversee some department expenses and assist with payment of invoices. Maintain knowledge of loan operations support tasks and perform / supervise completion of these tasks as necessary. Balance teller transactions / window to ensure all work has been processed correctly; balance the teller & vault cash to the general ledger. Responsible for record retention of data processing reports / forms; coordinate the shredding of records past retention date. Coordinate statement preparation for customers; monitor suspicious account activity on customer statements; responsible for follow up on missing or exception items related to statement preparation. Help manage operation and servicing of teller equipment and order department supplies. Participate in the daily opening and closing procedures of the bank facility.

Physical presence at bank Customer Service Greet and assist customers, whether in person or by phone, in a courteous and pleasant manner; answer their banking questions or direct them to the appropriate bank personnel. Open and close accounts. Manage difficult customers and customer disputes professionally.