IT Customer Care Specialist

A company is looking for an IT Customer Care specialist.

Key Responsibilities

Provide first line response for customers requiring assistance with IT issues

Perform remote software implementations and offer follow-up product support

Track, organize, and document all product support activities

Required Qualifications

Intermediate or advanced knowledge in at least one technical area related to APIs, front-end, or back-end concepts

Understanding of video player and video streaming technologies

Knowledge of networking, DRM, encoding, and CDN is a plus

Experience with helpdesk systems for issue management

Fluency in Spanish and English is essential