Business Systems & Process Improvement Manager

Business Systems & Process Improvement Manager

Founded in 1906, John Burns has a diverse, growing portfolio with a varied private and public customer base in General Contracting, Electrical Infrastructure and Telecommunications. We design, build, manage and maintain infrastructure systems to connect people and improve their lives.

We are seeking a Business Systems & Process Improvement Manager to join our team and play a key role in driving operational excellence across the organization. This role will partner closely with leadership to identify, design, and implement process improvements that enhance efficiency, scalability, and overall business performance.

The ideal candidate brings a background in ERP or functional consulting, with experience in industrial services (e.g., oil & gas, construction) and thrives on transforming complex workflows into streamlined, effective processes.

We’re looking for you to do the

• Own and manage the process improvement backlog, ensuring initiatives are clearly defined, prioritized, and delivered on schedule.
• Lead and execute process improvement projects across teams, from problem identification through implementation and measurement.
• Facilitate stakeholder workshops and discovery sessions to document current-state workflows and design future-state processes.
• Collaborate with cross-functional leaders to align on improvement goals, resource needs, and change management plans.
• Support ERP and operational excellence efforts, bridging gaps between business operations and technical teams.
• Track, report, and communicate outcomes using data and performance metrics to demonstrate progress and impact.
• Use project management tools (Asana, Monday.com, Jira, Trello, MS Project) to coordinate and visualize work.

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