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Product Manager

Product Manager

RIT Solutions, Inc.Glendale, CA, US
30+ days ago
Job type
  • Full-time
Job description
  • Responsible for supporting business stakeholders, including relationship management, answering support questions, light troubleshooting of potential issues, and performing user trainings
  • Guiding the day-to-day activities of a team of remote business analysts supporting multiple systems across different disciplines
  • Participate in larger organizational Product Operations initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture
  • Own communication to product end users, including feature release notes, project-specific updates, and other general announcements
  • Create internal and customer-facing root cause analysis reports for critical outage incidents
  • Be a platform expert that can perform an analysis on customer requests, identify and documenting patterns and trends to share with Product and Engineering teams for potential system improvements
  • Provide periodic updates / presentations on metrics and initiatives to leadership and business partners.
  • Perform any other duties needed to help achieve Business Objectives for the Product Operations team

    • Basic Qualifications Requirements and skills

    • Minimum 2-3 years of experience in a professional role, preferably supporting clients in a technology / product environment
    • Experience working within a defect management process, providing a link between Product / Engineering and end users
    • Strong communication skills, with a bent towards customer service, and an ability to navigate both internal and external stakeholders, as well as an ability to distill technical information accurately, and convey it (verbally and / or written) to business partners and internal technology teams
    • Experience with a variety of systems within Enterprise Platforms, including Content, Asset, and Metadata Management, as well as Content Distribution
    • Experience crafting a range of documents, from documentation / operational guides to formal announcements / release notes
    • Energetic self-starter with a technical aptitude and a logical approach to problem solving
    • Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners
    • Demonstrate determination in finding solutions to complex puzzles
    • Enthusiastic about helping people, solving problems, and championing products
    • Ability to work in a fast-paced, dynamic and matrixed organization, executing on several initiatives concurrently while balancing competing priorities

      • Required Education BS

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    Product Manager • Glendale, CA, US