Customer Service Associate

Job Description

Job Description

About Us

Nexus Brands Group is the market leader in tattoo, pet grooming and beauty industries. We strive to support our professional customers who are fully committed to the lifestyle and sharing their craft to customers and enthusiasts across the globe. Nexus Brands Group represents a family of authentic brands and businesses that offer industry leading products, innovation, and service to help professionals share and perform their passion to the highest level possible.

Position Overview

This position is responsible for interfacing with customers in a call-center and retail store environment to take orders, answer questions about products, and follow-up on orders that have been placed. The ideal candidate is a capable self-starter who thrives in a fast-paced yet fun environment.

What you’ll be doing

This position requires the employee to “represent” the company. The employee’s professionalism, ability to handle the sales process efficiently and their product knowledge can affect the relationship between the company and the customer in either a positive or negative way.

• Process orders for merchandise by telephone, fax, email, or direct interaction with customer.
• Pre-Sales : Analysis of customer inquiries to determine appropriate products needed and give product pricing to enable customer to make a purchasing decision.
• Place orders for customers, take payment information, give shipping information.
• Follow-up on any pending orders that require calling customer back with freight quotes or product information.
• Prepare / print invoices and pick documents.
• Expected to answer a minimum of 45 calls per day and try to keep call duration below 4 minutes.
• Ability to show up and be on time to scheduled shifts
• Must be able to work M-F from 8 : 30am – 5pm
• Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Company’s Values.

Availability

Team members are hired to perform important functions. As with any group effort, operating effectively takes cooperation and commitment from everyone. Therefore, attendance and punctuality are very important. Unnecessary absences and lateness are expensive, disruptive and place an unfair burden on fellow team members, Supervisors and Managers. This is a 40-hour per week in-office position. We expect excellent attendance from all team members. We expect excellent attendance from all team members. Excessive absenteeism or tardiness will result in disciplinary action up to and including discharge.

Is this role for you?

Physical demands

Individuals may need to sit or stand for extended periods of time. May require walking for short periods, reaching above shoulder level, and occasional lifting up to 25lbs.

What’s in it for me?

We constantly strive to provide our team members with an optimal workplace. We believe that your work should be rewarding. Below are just a few of the benefits our Company offers our team members :

If you require alternative methods of application or screening, please contact us directly.

We are a fair chance employer; prior backgrounds will not automatically disqualify you from employment with us.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants / team members to perform essential functions of the job.

Nexus Brands Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or another other characteristics protected by law.