Field Service Engineering Manager

Field Service Engineer / Great Place To Work!

This Jobot Job is hosted by : Alex Console

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Salary : $80,000 - $95,000 per year

A bit about us :

We have over 40 years of experience as a "Made in the USA" Electronic Manufacturing company serving multiple industries in North America.

Why join us?

• Competitive base pay and overall compensation package
• Full benefits : Medical, Dental, Vision
• Generous PTO, vacation, sick, and holidays
• Life Insurance coverage
• 401K

Job Details

Are you an engineering professional looking to leverage your technical and leadership skills in a dynamic, fast-paced environment? We're seeking a Permanent Field Service Engineering Manager to join our manufacturing team. This role is pivotal in ensuring that our manufacturing operations run smoothly, efficiently, and within compliance guidelines. You will be responsible for leading a team of field service engineers, managing customer relationships, and overseeing the installation, repair, and maintenance of our manufacturing equipment.

Responsibilities :

1. Manage a team of field service engineers, providing leadership, guidance, and training to ensure high-quality work and adherence to company standards.

2. Oversee the installation, repair, and maintenance of manufacturing equipment, ensuring all tasks are completed accurately and on schedule.

3. Develop and implement strategic plans to enhance productivity, efficiency, and overall performance of the field service engineering team.

4. Establish and maintain strong customer relationships, addressing any concerns or issues promptly and professionally.

5. Collaborate with other departments, such as sales and production, to align strategies and ensure consistent communication.

6. Use CRM systems to track and analyze customer interactions and data, making improvements as necessary.

7. Ensure all operations comply with safety regulations and quality standards.

8. Provide technical support and advice to the team and customers as needed.

9. Continually assess team performance, providing feedback and implementing changes to improve effectiveness.

10. Stay abreast of industry developments and advancements in technology, implementing new strategies as necessary to stay competitive.

Qualifications :

1. Bachelor’s degree in Engineering, Business Management, or a related field.

2. Minimum of 5 years of experience in field service engineering, preferably in the manufacturing industry.

3. Proven experience in a leadership role, with a track record of managing and developing high-performing teams.

4. Proficient in using CRM systems to manage customer relationships and analyze data.

5. Exceptional technical skills, with a strong understanding of manufacturing equipment and processes.

6. Excellent problem-solving abilities, with a knack for identifying and implementing effective solutions.

7. Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and team members.

8. Detail-oriented with excellent organizational and project management skills.

9. Ability to work in a fast-paced, high-pressure environment, managing multiple tasks simultaneously.

10. Commitment to adhering to all safety regulations and quality standards.

11. Willingness to stay updated on industry developments and advancements in technology.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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