Product Manager

Product Manager

As a Product Manager at ChurnZero, you will shape the future of the leading Customer Success platform used by subscription businesses worldwide. You'll drive the discovery, definition, and delivery of product capabilities that empower customer-facing teams to grow accounts, deepen relationships, and operate with clarity.

This role sits at the intersection of strategy, customer insight, and execution. You'll own meaningful areas of the product, turning market learnings and customer needs into elegant, innovative solutions, including AI-powered capabilities that change how customer teams operate. You'll collaborate deeply across UX, engineering, Customer Success, enablement, and go-to-market teams to ensure we deliver products that create measurable value for customers and differentiate ChurnZero in a competitive landscape.

Success in this role requires strong product intuition, a structured approach to problem-solving, and a passion for understanding users. You thrive in ambiguity, communicate with crisp clarity, and know how to move quickly without compromising quality.

Product Manager

Full-time, Exempt

Director, Product Management

DC-based or Remote

$120,000 to $140,000

Responsibilities

Product Strategy & Market Insight

• Maintain a deep understanding of customer workflows, pain points, and opportunities for innovation.
• Develop expertise in the Customer Success market, competitive landscape, and emerging trends.
• Partner with customers, prospects, and industry analysts to validate needs and shape long-term direction.
• Translate insights into product strategy and roadmap recommendations that balance business goals, user needs, and technical feasibility.
• Ensure a cohesive product portfolio by collaborating with other PMs and cross-functional leaders.

Roadmap Definition & Prioritization

Execution & Delivery

Go-to-Market Partnership & Launch Readiness

Customer Engagement & Impact Measurement

Qualifications

Experience & Background

Skills

Personal Attributes

About ChurnZero

ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.