Operations Manager

The Operations Manager is responsible for leading and managing daily plant operations in a 24 / 7 flexographic printing and packaging environment. This position oversees all Production Supervisors and ensures consistent achievement of safety, production, quality, staffing, and onboarding objectives. The role plays a critical part in developing high-performing leaders, driving engagement, and ensuring strong alignment across all shifts. The Operations Manager partners closely with HR to maintain consistency in policies, training, and employee development, while collaborating with Maintenance and Continuous Improvement (CI) to optimize machine performance, minimize downtime, and strengthen operator accountability.

Responsibilities and Duties :

This job description and performance standard document have been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised as needed to meet current business requirements.

Operational Leadership

• Direct and oversee daily production activities to ensure efficient and safe plant operations across all shifts.
• Monitor production schedules, quality standards, and resource allocation to meet output and customer requirements.
• Lead engagement on the production floor through regular Gemba walks to observe processes, listen to team feedback, and reinforce safety, quality, and performance expectations.
• Collaborate closely with Maintenance, Quality, and CI teams to resolve downtime issues, optimize equipment performance, and sustain TPM initiatives.
• Maintain accountability for press and finishing department performance, including waste, uptime, and labor efficiency.
• Ensure all work is performed in compliance with safety, SQF, and company standards.
• The Operations Manager is responsible for all associate aspects in terms of safety, annual reviews, staffing, hiring and potential terminations in the plant, and works in conjunction with and provides direction to the Production Supervisors for all associate aspects in terms of safety, annual reviews, staffing, hiring and potential terminations in the plant.
• Arrives regularly prior to their scheduled shift to review the production schedule, to review staffing issues, and to touch base with the prior Shift Leader for continuity (Shift-to-Shift Tie-In) and preparation for the communication huddles.
• Trains, guides, and assists associates in the successful execution of their roles. Coordinates training of new associates by assigning a qualified trainer and monitoring the timely completion and documentation of the training program. Works with Quality Assurance to make sure every associate in the department(s) is “Quality Certified” and completes any other job-related training

Team Leadership & Development

Partnership & Collaboration

Performance Management

Employee Engagement & Culture

Skills and Qualifications :

Working Conditions and / or Physical Requirements :