Recovery Collections Specialist

Recovery Collections SpecialistExceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effectivemunications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Do you enjoy negotiating, solving problems, and providing excellent customer service? We need enthusiastic and success-driven telephone professionals to join our Recovery Collections team. If selected, you'll be part of a growing professional team, locating and contacting homeowners across the country to collect on charged off secured and unsecured mortgage debt. We are a growingpany who likes to reward our top performers with advancement opportunities and a lucrative bonus structure. We're looking for assertive and well-spoken yetpassionate negotiators who are dependable, service-minded, and results-oriented.

Essential Functions / Specific Duties

• Negotiate repayments on defaulted mortgage debt.
• Re-establish and maintainmunication with customers to minimizepany loss.
• Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
• Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA / CFPB) guidelines and consistently representing thepany in a professional manner.

Qualifications / Job Requirements :

Additional Information :

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meetpany security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Newrez NOW :

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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