General Manager - Retail

Cannabis & GlassSpokane Valley, WA, US

30+ days ago

Job type

Full-time

Job description

Job Description

At Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on delivering an outstanding customer experience.

As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.

Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.

We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.

By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers.

We're seeking a dynamic General Manager (GM) to lead all operations at our retail location. As the senior on-site leader, you'll be responsible for driving performance, managing daily operations, developing a high-performing team, and delivering outstanding customer experience.

As GM, you'll set the tone for the store culture, lead with vision, and ensure seamless customer experience while meeting key business metrics. This role is perfect for someone who thrives in a fast-paced environment, is passionate about developing people, and enjoys rolling up their sleeves to get things done.

Key Responsibilities :

Leadership & People Management

Train, mentor, and supervise Assistant GMs and Retail Associates
Set performance goals and conduct regular evaluations
Promote a positive, inclusive, and high-performance culture
Oversee hiring, onboarding, coaching, and progressive discipline

Store Operations & Scheduling

Manage all daily store operations including staffing, scheduling, and coverage

Coordinate team meetings and communicate priorities

Ensure compliance with all SOPs, safety standards, and labor laws

Customer Experience

Champion a customer-first mindset across the store

Resolve escalated issues and ensure service excellence

Maintain a clean, welcoming, and organized store environment

Sales & Financial Performance

Monitor KPIs and financial reports to drive profitability

Participate in monthly financial reviews and performance reporting

Support promotional campaigns, loyalty programs, and upsell strategies

Inventory & Cash Management

Oversee inventory control, delivery intake, and loss prevention

Ensure proper handling of cash, POS systems, and daily reconciliations

Safeguard store assets through proper security protocols

Technology, Facilities, & Merchandising

Maintain all in-store technology, kiosks, displays, and signage

Coordinate with vendors and service providers for maintenance and repairs

Ensure the store aligns with brand guidelines and promotional messaging

Qualifications :

5+ years of experience in multi-functional retail management with direct supervisory experience

Strong leadership and coaching abilities

Excellent organizational, communication, and problem-solving skills

Comfortable working with scheduling, inventory systems, and financial reporting

A high level of integrity, personal motivation, adaptability, and sense of urgency

Commitment to maintaining confidentiality and managing sensitive information

Previous retail, sales and / or customer service experience is strongly preferred

We do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the product.

Ability to work flexible hours including evenings, weekends and holidays

This position requires the ability to perform essential job functions such as standing, walking, bending, climbing, and lifting up to 50 pounds regularly (up to 200 pounds with assistance), with or without reasonable accommodation

Must commit to coming to work sober.

Successfully pass a pre-employment criminal background check

Minimum 21 years of age

Benefits and Compensation :

Pay range between $65,000-$75,000

Bonus incentives programs

Employee discount includes 50% off smokable cannabis products

Health, Dental and Vision insurance

Employee Assistance Program (EAP)

Employee Discount Program offering exclusive discounts from top national retailers

Paid Sick Leave (PSL) and Personal Time Off (PTO)

Holiday Pay for anyone working New Years Day, 4 / 20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

Equal Opportunity Employer :

Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.

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Retail General Manager • Spokane Valley, WA, US