Customer Service Associate

JOB DESCRIPTION

Under a significant level of guidance and direction, provides customer service for products in the S125 Client Service Center. Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures.

Handles inbound calls from active and terminated participants / employees of Insurance Agency (PIA) clients

Handles inbound calls from client / employer plan administrators

Provides education on S125 products, policies & procedures, or IRS guidelines & regulations

Escalates tasks or documentation to other teams within the PIA

Develops and maintains a basic working knowledge of products

Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

Documents all interactions, performs data entry, maintains strong prioritization and organization

Associate's degree - Preferred

Client or customer service experience - 1 year

Research and problem-solving skills

Strong computer skills and the ability to multi-task across multiple screens

Contact center or call center experience - preferred

Employee benefits, health insurance, or claims experience - preferred

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.