Management Analyst - CBEST

Management Analyst - CBEST

Housing for Health (HFH) is a program office within Community Programs, a division under the Los Angeles County Department of Health Services (DHS). HFH was created and put into implementation in support of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County's effort to address and combat homelessness in the communities residing within Los Angeles County. Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.

The County-wide Benefits Entitlement Services Team (CBEST) is a program under DHS HFH and provides targeted benefit advocacy services to assist individuals, who are homeless or at risk of being homeless (e.g., individuals, families, children, Veterans, etc.) who have complex health and / or behavior health conditions, high utilizers of public services in obtaining sustainable income through government programs such as Supplemental Security Income (SSI), or Social Security Disability Insurance (SSDI), or Cash Assistance Program for Immigrants (CAPI).

The Management Analyst position (also referred to as "position") is a multi-functional position that is responsible for managing CBEST participant cases from intake through application submittal and post-application follow-up. The Management Analyst is expected to use their knowledge of the CBEST process as well as Social Security Administration (SSA), Disability Determination Services (DDS) and Dept. of Public Social Service (DPSS) requirements to screen potential participants, complete program intakes and enrollments, draft and submit completed applications and conduct regular follow-up on application status, taking necessary action to ensure timely responses to SSA / DDS / DPSS requests for additional information or action as needed. High-level critical thinking and problem-solving skills will be necessary to ensure comprehensive and client-centered service based on each participants situation. The ideal candidate is one who can effectively balance their compassion and a whatever-it-takes commitment to service with the regulatory constraints of public benefits assistance. Management Analysts must be self-starters and demonstrate strong initiative to complete duties and manage their workload with minimal supervision and oversight, meeting all deadlines and productivity goals using available tracking tools while addressing challenges proactively. Management Analysts may be required to work in various locations across LA County including county facilities, nonprofit partner facilities, hospitals and assisted living facilities or anywhere CBEST participants are located. Local travel to DPSS or SSA offices will be required. A hybrid telework schedule may be allowed depending on job duties and current LA County and Heluna Health policies.

Functions of the position include, but are not limited to the following :

• Facilitates relations between the agency and the community by communicating agency policies and programs to clients, patients, family members, and community partners.
• Conducts telephone or in-person interviews with clients to screen for eligibility, provide program status updates, collect additional information needed to draft application, and to compile documents and signed forms needed for disability, age-based, and retirement applications and appeals for SSI, SSDI, and CAPI.
• Safely and securely manage sensitive personal client information in order to analyze client work and medical histories to determine eligibility and apply that knowledge in the drafting of strong applications that result in benefits awards.
• Act as the Authorized Representative for clients applying for SSA benefits.
• Processes benefit survivors' applications for eligible family members.
• Travels to applicable appointment locations (e.g., County buildings, service provider field offices, or other locations most convenient / desirable to the client).
• Acts as primary point of contact between the program and client throughout the intake, application and appeal process, including coordination with case management and treatment partners as needed to navigate the client through the benefits process
• Researches and extracts relevant information from federal, state, and County policies and benefits information on file to resolve and process complex disability, age-based, and retirement benefits claims and inquiries.
• Reviews and analyzes complex medical records for use in drafting persuasive application narratives in the completion of SSI, SSDI, and CAPI disability applications.
• Conducts regular follow-up on pending applications and takes appropriate and timely action to secure additional documentation and / or file for timely and late appeals, complete Requests for Reconsideration and Request for hearing (including non-medical / technical appeals) via iAppeal or hard copy as necessary.
• Build effective relationships with SSA, DDS and DPSS staff and branch offices in order to facilitate timely resolution of complex issues related to benefits applications and awards.
• Complete referrals to supportive services and housing based on client needs.
• Accesses and utilizes multiple databases to research complicated cases, enter data, track client progress, search for relevant documents and contact information, and coordinate client services.
• Use various software programs such as Outlook, Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Visio, Zoom, and Teams to conduct daily business and manage workload.
• Assists with other duties / projects as assigned

Job Qualifications

Education / Experience

Certificates / Licenses / Clearances

Other Skills, Knowledge, and Abilities

Physical Demands

Work Environment

EEOC Statement

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender