Intake Support Coordinator

Job Details

Job Location

Main - Colorado Springs, CO

Position Type

Full Time

Education Level

4 Year Degree

Salary Range

$21.15 - $21.99 Hourly

Job Category

Nonprofit - Social Services

Description

Join a Winning Team at One of Colorado's Best Workplaces!

The Resource Exchange (TRE)

At TRE , we don't just provide services - we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado's top employers for five consecutive years. But don't just take our word for it :

"The standard of work and the culture of providing excellent service is something I'm proud to be a part of." Current TRE Staff Member, November 2024

Why TRE is the Place for You :

• Make an Impact : Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose : As part of a dedicated team, you'll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment : Join a culture that's consistently recognized as one of the Best Workplaces in Colorado .

Who We Are :

At The Resource Exchange , we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.

What We Offer :

Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.

Ready to join one of Colorado's Best Workplaces? Apply today

Qualifications

THE RESOURCE EXCHANGE

THE RESOURCE EXCHANGE

Job Description

Position Title : Support Coordinator -Intake

Department : Operations and Communications

Reports To : CMA Intake Supervisor

FLSA Status : Non-Exempt

Starting Pay Range : $21.15- 21.99 hourly

Benefits offered : Health, dental, vision, employer paid life and short-term disability, voluntary life, voluntary long-term disability, paid time off, holiday pay, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more.

Position Summary :

The Intake Support Coordinator assists individuals and families referred to TRE for case management services by guiding them through eligibility determination, enrollment, and assignment to long-term services and supports (LTSS). This position ensures compliance with Health Care Policy and Financing (HCPF) regulations and timelines, fosters strong customer service, and builds foundational knowledge of case management best practices to prepare for advanced roles within CMA.

The role involves providing administrative and coordination support to the Service Coordination team, maintaining accurate documentation, and supporting seamless transitions into ongoing case management services.

Key Responsibilities :

Intake Coordination :

Documentation and Compliance :

Customer Service and Communication :

Team and Operational Support :

Qualifications : Minimum :

Preferred :

Tools and Equipment Used :

Computers / tablets, cloud-based systems, printers, telephones, personal vehicles, etc.

Working Environment / Physical Activities :

Work is performed in a variety of settings including office, home, virtual, and community locations. Moderate physical activity such as walking, sitting, standing, and occasional lifting (up to 20 lbs) is required. A valid Colorado driver's license (unless exempt due to military status), reliable personal transportation, and minimum insurance coverage of $100,000 / $300,000 / $100,000 are required

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and / or modify this job description at any time and provide job specific expectations for specific Service Coordinator tasks. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment.

Employee Signature Date