Associate, Tax Credit Operations (New Market Tax Credit)

Associate, Tax Credit Operations

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX or Richmond, VA. Tax Credit Operations supports the Capital Markets line of business in the Commercial Bank division of Capital One, consisting of a portfolio of tax credit investment products including New Market Tax Credits and Alternative Energy Tax Credits. Associates on the Tax Credit Operations team develop expertise in areas such as : closing, booking funding, servicing and account reconciliation.

Responsibilities

Manage a portfolio of active credit facilities and equity investments for New Markets Tax Credit

Process loan and equity requests (draw downs, pay downs, interest payments); interest and exchange rate fixing, manual interest and fee calculations, as well as, billing and liquidations

Work closely with respective business units and other internal partners to align needs and provide support as needed

Perform manual loan tracking enhancements, cash breaks analysis, reconciliations of interest fees and letters of credit, and comprehensive testing of system enhancements

Review of, and extraction from, legal documents for compliance, interpretation and operational viability

Develop, design, and implement inter-departmental controls, risk-reducing processes

Serve as liaison for both borrowers, lenders and investors by responding, resolving, and expediting inquiries, discrepancies, and special requests

Establish and maintain Customer Satisfaction through positive and constructive client relations

Role Expectations

Delivers quality work and process efficiencies on a consistent basis

Ability to prioritize workflow and manage multiple assignments or deliverables at once

Ability to operate and excel in a team environment while maintaining professionalism and respect for team members and Capital One associates

On-time and accurate execution of workflow

Associate should be comfortable organizing, preparing, and executing ad-hoc presentations for team members and stakeholders

Associate should be motivated to learn complexities of Tax Credit products, as well as, demonstrate an understanding of the products and processes supported by team to both immediate team members & partner groups

Associate should possess excellent communication and interpersonal skills in order to interact effectively with Internal and External stakeholders

Highly motivated professional, possessing strong analytical thinking, problem-solving skills, and attention to detail

Associate should possess and be willing to contribute to the development of financial industry "Skills of the Future" which include but are not limited to :

• Tech Fluency - Candidate has a desire to understand top-level technology trends and the possibilities these trends offer their team and their LOB
• Design Mindset - Candidate doesn't just optimize, he or she challenges assumptions and constraints with the process
• Workload Management - Candidate gathers information from a broad range of sources to make the best decisions and work efficiently
• Adaptive Thinking - Candidate can consider different viewpoints that conflict with their natural bias

Work from Home Technology Requirements

A secure home office environment that is free from background noise and distractions

A reliable private internet connection that is not supplied via cellular data or hotspot

A private network that is password protected where you have ownership or line of sight to every device on the network

Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions

ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

To validate ISP speeds from a Chrome browser, go to www.google.com , type Speed Test and run from the Google landing page

Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Living Requirements

Candidates must live within approximately 50 miles of one of the hub locations based in 28203, 75024 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications

High School Diploma, GED, or equivalent certification

At least 1 year of experience in banking operations

Preferred Qualifications

Bachelor's Degree or Military experience

2+ years of experience in Commercial Loan Servicing or Commercial Loan Operations

2+ years of experience using Advanced Commercial Banking System (ACBS)

_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC : $64,700 - $73,900 for Ops Associate

Plano, TX : $64,700 - $73,900 for Ops Associate

Richmond, VA : $64,700 - $73,900 for Ops Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.