Clerical Assistant 2 - Lancaster Customer Service Center

Clerical Assistant 2 - Lancaster Customer Service Center

Salary : $36,108.00 - $53,105.00 Annually

Location : Lancaster County, PA

Job Type : Civil Service Permanent Full-Time

Job Number : CS-2025-37072-00102

Department : Department of Human Services

Division : HS OIM Lancaster CSC

Opening Date : 11 / 24 / 2025

Closing Date : 12 / 8 / 2025 11 : 59 PM Eastern

Job Code : 00102

Position Number : 50463538

Union : AFSCME Bargaining Unit A1

Pay Group : ST03

Bureau / Division Code : 00210736

Bureau / Division Office : Office of Income Maintenance / Lancaster CSC

Worksite Address : 313 W Liberty Street, Suite 335

City : Lancaster

Pennsylvania Zip Code : 17604

Contact Name : Sherry Roberts

Contact Email : sheroberts@pa.gov

The Position

Are you searching for a rewarding career in public service? Do you want to make a difference in the lives of those who live in your community? If you do, a Clerical Assistant 2 position with the Office of Income Maintenance may be perfect for you! Apply today to join our dedicated team!

Description Of Work

As a Clerical Assistant 2, you will perform a wide-range of clerical duties, which will enhance staff members' ability to provide quality services to the citizens of Pennsylvania. You will engage in a variety of clerical and general office duties by following office procedures and using relevant systems. Clerical Assistant 2s interact with the general public in a courteous and professional manner both in person and via telephone. You will utilize basic computer skills to perform various office functions including data entry, customer service, scanning, imaging, filing, answering phones, and processing mail and voice mail.

Work Schedule And Additional Information

Full-time employment, 37.5 hours per week.

Work hours are 8 : 30 AM to 5 : 00 PM, with a 1-hour lunch.

Travel and overtime as needed.

Free parking at this facility.

DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.

Work Conditions : Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

Telework : You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Lancaster County. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

Salary : Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,108 (before taxes).

You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

Required Experience, Training & Eligibility Qualifications

Minimum Experience and Training Requirements :

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements :

How To Apply

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience / education).

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans : Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov / agencies / employment / how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS) : 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or :

Learn more about our Total Rewards by watching this short video.

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.

Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work / Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.

Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box. Eligibility rules apply.