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Sales Business Retention Manager
Sales Business Retention ManagerPromoCentric • Newmarket, NH, US
Sales Business Retention Manager

Sales Business Retention Manager

PromoCentric • Newmarket, NH, US
10 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title :

  • Business Retention Manager Location : Newmarket, NH Reports To : Director of Sales About PromoCentric : PromoCentric is a full service promotional marketing agency delivering branded programs, webstores, kitting, and on demand fulfillment for leading organizations.
  • We’ve been recognized as a Best Places to Work (PPAI) and are investing in people and systems to scale.

Role Summary :

  • We are seeking a Business Retention Manager to lead the “farmer” organization—owning retention, renewals, expansion (upsell / cross sell), and end to end operational execution for strategic accounts.
  • You will build a high performing AM team, strengthen playbooks and SLAs, and partner with Programs / Operations, Creative, and Finance to deliver a consistent “perfect order” client experience.

    • Key Responsibilities Retention & Expansion :

  • Own NRR / GRR, renewal calendar, and expansion pipeline; run executive QBRs and multi threaded account plans.  Operational Excellence : Implement AM playbooks for quoting, proofs / approvals, order writing, and fulfillment hand offs; improve OTIF and error rate.

    • Leadership :

  • Hire, coach, and develop AMs / ACs; set coverage models / books; establish productivity metrics and incentive plans tied to retention / expansion.

    • Cross Functional :

  • Sales / Hunters : Define land to expand handoffs and comp harmony.

    • Programs / Operations :

  • Streamline webstore / program workflows and kitting; fix root cause defects.

    • Finance / RevOps :

  • Margin guardrails, pricing / terms, forecasting; CRM data hygiene.

    • Instrumentation :

  • Build dashboards (NRR / GRR, expansion, margin, OTIF, SLA adherence, error rate) and manage weekly operating rhythms.

    • Qualifications :

  • 8–10+ years in Account Management / Client Success with direct revenue ownership; 5+ years leading AM / CS teams.
  • Clear record of driving renewals and multi year expansions; strong executive presence.
  • Process builder with SOP / SLAs implementation experience; data driven operator.

    • Tools :

  • CRM and order / production systems (e.g., @ease, Salesforce or Microsoft Dynamics), collaboration (Microsoft 365 / Teams), and BI (Power BI).\ Promotional products, e commerce / webstores, or light manufacturing / fulfillment experience is a plus.
  • Compensation & Benefits Competitive base salary + performance bonus tied to NRR / GRR, renewal timeliness, and expansion.
  • Medical, dental, vision, 401(k), PTO, and more.
  • Schedule Monday–Friday; occasional travel for client visits, implementations, and key QBRs.

    • How to Apply Submit your resume (and a brief note on your biggest renewal / expansion win) Equal Opportunity Employer :

  • PromoCentric is an Equal Opportunity Employer.
  • We celebrate diversity and are committed to an inclusive workplace.
  • If you require accommodation during the hiring process, please let us know.   Powered by JazzHR
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    Sales Manager • Newmarket, NH, US

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