Field Service Coordinator

The Field Service Coordinator serves as a key point of contact for customers providing quotes scheduling and coordination of field service activities. This role also supports the technical service team by communicating with customers managing warranty claims coordinating service activities and ensuring smooth and professional customer experience from initial inquiry to resolution.

Technical Support

• Work with the Technical Support team to communicate with customers (phone / email).
• Support field service technicians by providing documentation and information in real-time.
• Maintain and manage the service database ensuring accurate tracking of service calls parts orders and invoicing.
• Coordinate factory rebuilds including customer communication product evaluations rebuild quotations parts orders and final invoices.
• Collaborate with technicians to develop and submit field reports start-up documentation and root cause analyses.
• Manage warranty claims and product returns : log cases in SAP verify returns schedule inspections and coordinate resolution with customers and technicians.
• Coordinate travel lodging and expense reports to improve Technical Support operations.
• Report recurring product or service issues and provide actionable feedback to improve product quality and customer satisfaction.

Customer Service

General & Process

Qualifications :

This position requires excellent organizational communication and customer service skills.  In addition :

Additional Information :

NETZSCH offers a full benefits package to include medical dental vision Life STD LTD (eligibility begins 1st of the month after hire) 401k with Company match plus profit sharing and tuition reimbursement.

We are an Equal Opportunity Employer including disability / vets.

Remote Work : No

Employment Type : Full-time

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Experience : years

Vacancy : 1