Medical Administrative Assistant

Aster Mental Health provides adult outpatient mental health care and procedures.

To support our continued rapid growth, we are seeking an energetic, organized, and driven Medical Administrative Assistant.   Responsibilities :

• Assist in all aspects of patient scheduling, including initial intake set-up, maintaining recurring appointment schedules, monitoring appointment availability, and proactively filling open appointments with prospective patients  Act as the communication liaison between patients and providers in a timely manner  Follow processes aligned with processing record requests, intake forms, and routing other patient related messages and forms   Manage multiple simultaneous tasks and prioritize based on urgency  De-escalate and manage patient conflicts to assist in resolving their concerns successfully  Work within our electronic health record (EHR) system to maintain records  General office duties such as copying, filing, faxing, sorting mail, greeting visitors, and maintaining the cleanliness of shared office areas  Maintain patient confidentiality to comply with HIPAA guidelines  Cross-train to support Transcranial Magnetic Stimulation (TMS) and Spravato treatments (training provided)    Required Skills :   Complete comfortability with computer literacy with Google Chrome, MS Word, MS Excel, and typing Precise accuracy and attention to detail   Demonstrable critical thinking   Recognize and analyze patient matters and escalate accordingly   Comfortability with professionally managing stressful patient situations  Well-defined task and time management skills  Able to work well under pressure and / or frequent interruptions  Outstanding reliability and dependability  Exceptional communication and interpersonal skills, both verbal and written    Qualifications :   Associate’s degree required. Bachelor’s degree preferred  Two or more years’ medical reception experience preferred  Driver’s license and car required for occasional local administrative errands   Powered by JazzHR