Customer Service Professional

A company is looking for a Customer Service Professional, Remote. Key Responsibilities Serve as the primary liaison for members and providers regarding inquiries about eligibility, authorizations, claims, and policy procedures Handle and resolve customer inquiries and complaints, ensuring exceptional customer satisfaction and first call resolution Document customer interactions and escalate priority issues as necessary to improve service efficiency Required Qualifications High School Diploma or equivalent 4+ years in a customer service environment Knowledge of customer service principles and practices Ability to remain courteous and patient when dealing with difficult callers Ability to work well under pressure in a rapidly changing environment