Patient Services Representative - MCCGovernment Jobs • Monroe, WA, US

Patient Services Representative - MCC

Government Jobs • Monroe, WA, US

30+ days ago

Job type

Permanent

Job description

Patient Services Representative

The Department of Corrections is seeking a highly motivated and qualified Patient Services Representative (PSR) for the Monroe Correctional Complex located in Monroe, WA.

Under the supervision of the Health Services Patient Services Supervisor, the Patient Services Representative supports providing quality on-site and off-site health care services to patients, consistent with the provisions of the WA DOC Health Plan. The PSR will work collaboratively with the clinical providers and transport team utilizing the established CRC Process and Scheduling Process and guidelines. The PSR will cross-train to serve as backup for other PSR staff as needed and will support adherence to DOC Policy.

A COMPLETED APPLICATION PACKET WILL INCLUDE :

A detailed resume
A cover letter
Three professional references

Application assessment will be ongoing, the hiring authority reserves the right to offer the position at any time during the recruitment process. It's the applicant's advantage to apply as early as possible. This recruitment could be used to fill multiple permanent or non-permanent positions.

Duties include :

Appointment Scheduling following the Scheduler Training Document process.

Processing Authorized / denied CRC consults after HQ has updated.

Calling and scheduling patient appointments with offsite providers.

Requesting an appropriately licensed staff (RN, LPN, or Provider) complete and / or sign appropriate paperwork requested by the provider for an offsite appointment.

Placing medical holds on patients when appropriate.

Checking patients' separatees and STGs to ensure patients are scheduled accordingly.

Preparing offsite trip packets for offsite trips.

Requesting consultation paperwork from offsite providers when necessary.

Filling out the completion section of the consult, documenting receipt of offsite consultant paperwork and or consult forms printed from OMNI-HS.

Closing consult.

Tracking all ER trip-out orders.

Calling units and appropriate custody staff when appointments are canceled due to a variety of reasons. Reschedule canceled appointments for the next available appointment.

Scheduling onsite medical, dental, nursing, and Mental Health / Psychiatry appointments in OMNI-HS as the position requires.

When scheduling Mental Health appointments will ensure patients are scheduled within 30 days of arrival.

Assuring the appointments entered in OMNI-HS correspond with provider / practitioner staff schedules.

Canceling and rescheduling appointments as needed utilizing the Cancellation List provided Headquarters.

Coordinating with other schedulers to submit a daily 'confidential' to generate a daily call-out sheet and submit it daily by the 0800 deadlines.

Meeting and adhering to all scheduling deadlines.

Answering kites submitted by patients regarding scheduling appointments.

Answering phone calls and e-mails from staff concerning urgent issues.

Calling units and appropriate custody staff when appointments are canceled due to a variety of reasons. Reschedule canceled appointments for the next available appointment.

Adhering to patient confidentiality throughout the scheduling process.

Utilize OMNI consult Chronos for communications.

Updating the monthly calendar / schedule to reflect approved leave for providers, adjusting / rescheduling patients as necessary.

Responding to staff emails that request scheduling information or changes.

Answering multi-line phones and soft phone. Utilizing E-fax. Responding to all messages in a timely fashion.

Required Qualifications :

High School Diploma or equivalent.

Ability to deal with problems and conflicts in a rational and professional manner.

Experience working in an office or customer service position in a healthcare / services environment; use and knowledge of medical terminology.

Ability to interpret policies and procedures, written and verbal communication.

Proficiency in computer applications including Outlook, Word, Excel, and Access; advanced typing and computer software application skills.

Requires bending, reaching, pulling health records from shelves at all levels, lifting crates of health records and pushing carts.

Requires working in an open cubicle environment.

Requires work in multiple correctional facilities resulting in close proximity to incarcerated individuals.

Preferred / Desired Qualifications :

Two years of general office experience or experience working in an office or customer service position in a healthcare / services environment; knowledge and understanding of and experience using medical terminology.

Equivalent education / experience.

Please include a minimum of three professional references with your application :

The Department of Corrections defines a professional reference as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.

If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

Phone number AND email address are required for all professional references.

What we offer :

Remote / telework / flexible schedules (depending on position)

Up to 25 paid vacation days a year

8 hours of paid sick leave per month

12 paid holidays a year

Generous retirement plan

Flex Spending Accounts

Dependent Care Assistance

Deferred Compensation and so much more!

Additional Information :

The mission of DOC is to improve public safety. For additional information about the agency, please visit doc.wa.gov.

A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.

We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.

Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and / or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.

Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.

Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days of the date of hire. When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.

If this position is included in a Union Shop, employees will be required to become members within thirty (30) days of employment.

Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.

Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.

Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation / documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.

This recruitment could be used to fill multiple permanent or non-permanent positions.

The DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form.

DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Our Mission : To improve public safety by positively changing lives.

Our Vision : Working together for

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Patient Service Representative • Monroe, WA, US

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