THC - Helpdesk Specialist (IT Support Specialist III) 26-22

Job Posting

Performs highly complex computer systems support work. Work involves providing customer support for agency information technology systems, assisting with the deployment of new systems, and providing technical support and assistance to Texas Historical Commission (THC) employees on computer hardware, software, and network operating systems issues. Work under limited supervision with extensive latitude for the use of initiative and independent judgment.

Essential Duties

• Coordinate and oversee the setting up of equipment for employee use and performing or ensuring the installation of cables, operating systems, or appropriate software.
• Respond to and log Helpdesk requests received.
• Assemble, upgrade, and deploy personal computers, software, and other equipment.
• Coordinate and perform system moves, adds, and changes for telecommunications and IT equipment.
• Establish and ensure that appropriate security controls over software are maintained.
• Provide user support in the use of available hardware, software, and utilities.
• Maintain and repair personal computers (PCs), printers, networks, and other hardware.
• Install and configure software, service packs, and upgrades.
• Assist with hosting, configuring, monitoring, tuning, and troubleshooting workstations, network printers, and network applications or services.
• Create and manage user and group accounts, distribution lists, and other email-related functions.
• Assist with developing and maintaining automated routines to facilitate network and Helpdesk administration.
• Maintain documentation and other records of system performance and operations related to Helpdesk support functions.
• Adhere to an established work schedule with regular attendance.
• Follow all THC safety guidelines / procedures and ethics requirements.

Non-Essential Duties

Qualifications / Requirements

The application must specifically state how each of the following qualifications are met :

Prefer :

Knowledge, Skills, and Abilities

Registration, Certification, or Licensure : Must have or obtain a valid Drivers License and Defensive Driving Course to be able to operate state vehicles.

Environment / Physical Conditions

Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking, standing, pulling and pushing, kneeling, stooping, and bending, performing tasks requiring fine motor skills and coordination, and safely lifting and carrying items weighing up to 50 pounds. Must be able to work extended periods at a computer, and may require working extended hours and some evenings, weekends, and overnight, as needed. Involves safely operating a state vehicle and, driving for long distances, and traveling by airplane.

Military Employment Preference

All CAPPS Recruit job postings extend priority of service to veterans, a surviving spouse, orphan of a veteran who was killed while on active duty, spouse of a member of the US Armed Forces / Texas National Guard serving on active duty, or spouse of a veteran with a disability if the spouse is the primary income for the household. To receive Military Employment preference, a copy of the DD 214, NA Form 13038, VA Summary Benefits Letter, or a DD Form 1300 with an applicable marriage license or birth certificate must be provided before an interview can be extended.

Remarks (Application Procedures, Special Requirements)

State of Texas application must be submitted through the CAPPS website. Only applicants interviewed will be notified of their selection or non-selection. Resumes will NOT be accepted in place of a completed application. The Texas Historical Commission is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (gender, sexual orientation, and pregnancy), national origin, disability, age, military status, genetic information, or protected activity in recruitment, selection, appointment, training, promotion, retention, or any other personnel action or deny any benefits or participation in programs or activities which it sponsors. Section 651.005 of the Government Code requires males, ages 18 through 25, to provide proof of their Selective Service registration or of their exemption from the requirement as a condition of state employment. As part of the employment process, THC will conduct a driving and criminal background check. Unsatisfactory information relevant to the position may disqualify the applicant from employment. Disability access for testing and interview accommodations can be provided upon reasonable notice by contacting Human Resources at 512-305-6729. THC participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Additional Military Crosswalk information can be accessed at [link removed]. Veterans : Go to [link removed] for assistance with translating your military work experience and training courses into civilian job terms, qualifications / requirements, and skill sets. For New Hires / Rehires : Health insurance is available on the 1st of the following month after a 60-day waiting period. AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER