Service Delivery Manager Oracle HCM Cloud AMS

About the job you're considering

This is an opportunity to work on a ADM engagement for a client who is 2nd largest staffing company in USA. The job requires your expertise in handling large accounts having huge technology landscape, Oracle Fusion being the biggest. As a SDM you will be working with multi-located teams supporting various business processes like Hire-to-Retire, Total Rewards, Procure to Pay, Record to Report, Contract to Cash and Project to Close. Excellent knowledge of Staffing industry is very much required. You will be measured on KPIs such as best practices implemented, usage of new technology to bring in efficiencies, services delivered within agreed SLAs etc.

Your role

• Ensure smooth functioning of Fusion application with Contract to Cash, Record to Report, Hire to Retire and Total Rewards related business processes.
• Ensure Application stability is maintained, and business users get seamless experience
• Work with various stakeholders to establish business relationship, take periodic feedback on services being provided and incorporate corrective measure. Demonstrate world class delivery
• Spot opportunities for Automation, Innovation and continuous service improvement and implement those
• Establish processes to enable Support team to function with ease and efficiency, delivery as per agreed SLAs and KPI
• Deliver as per committed contribution margin

Your skills and experience

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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Applicants for employment in the US must have valid work authorization that does not now and / or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.