Hub Operations Manager-Mandarin RequiredUniUni • Fontana, California, United States

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Hub Operations Manager-Mandarin Required

UniUni • Fontana, California, United States

9 days ago

Job type

Full-time

Job description

Position Summary

The Hub Operations Manager oversees full end-to-end operations in a high-volume sortation center, including inbound receiving, sortation, and outbound dispatch. This role manages a three-shift operation and a workforce of over 100 employees (both full-time and outsourced). Responsibilities include workforce management, scheduling, recruitment, quality control, cross-hub coordination, and continuous process improvement to ensure timely, accurate, and high-quality parcel processing.

Key Responsibilities

1. Full Hub Operations Management (Inbound / Outbound / Sortation)

Oversee all inbound processes including trailer receiving, unloading, scanning, reconciliation, and exception handling.
Manage outbound operations including parcel staging, trailer loading, dispatch scheduling, and linehaul departure compliance.
Ensure accurate and efficient sortation processes aligned with operational SLAs.
Adjust labor and workflows based on daily volume fluctuations and operational demands.

2. Workforce & Shift Management (Three-Shift Operation)

Lead three operational shifts and supervise 100+ employees (in-house and outsourced).

Oversee shift scheduling, attendance, labor planning, and performance evaluations.

Maintain strong coordination with staffing vendors to ensure stable labor supply.

3. Daily Floor Management

Ensure SOP compliance across inbound docks, sort lanes, conveyors, and outbound docks.

Maintain a safe, organized, and high-performing floor environment.

Resolve operational issues, bottlenecks, and safety concerns promptly.

4. Recruitment, Training & Team Development

Support hiring activities for inbound, sorting, and outbound positions.

Provide training on operational procedures, safety standards, and productivity expectations.

Develop strong shift leadership and foster a high-performance culture.

5. Quality, Accuracy & Continuous Improvement

Monitor and reduce mis-sorts, damages, delays, missing parcels, and inbound discrepancies.

Conduct root cause analyses and implement corrective actions.

Utilize KPIs and operational data to improve efficiency and reduce cost.

6. Cross-Hub Coordination

Coordinate volume balancing, overflow handling, and resource support across hubs.

Align inbound / outbound schedules with transportation teams.

Collaborate with customer support and regional operations to resolve service issues.

7. Safety & Compliance

Enforce OSHA and company safety standards across all operational areas.

Conduct safety audits, incident investigations, and follow-up corrective actions.

Qualifications

Experience :

3–5+ years of operations management experience in logistics, hub / sortation, warehouse, or fulfillment environments.

Experience managing large teams (100+ employees), including outsourced workforce.

Prior experience with inbound / outbound dock operations and high-volume sortation preferred.

Skills & Competencies :

Strong leadership, execution, and decision-making under pressure.

Excellent communication and cross-functional coordination skills.

Data-driven mindset with ability to analyze KPIs and drive improvements.

Flexibility to support night shifts, weekends, or rotating schedules.

Preferred :

Experience in last-mile logistics, linehaul operations, or automated sortation systems.

Familiarity with WMS / TMS or scanning / sortation technology.

OSHA certification or related safety training.

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Operation • Fontana, California, United States

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