Senior Ambulatory Practice Manager

The Sr. Ambulatory Practice Manager is a strategic leadership position that will manage the overall operations of 3 - 4 physician practices and / or services in 3 - 4 locations, ensuring a vision and strategy for future growth. This Practice Manager also provides expertise to ensure all patients receive high quality, efficient care. The Sr. Ambulatory Practice Manager is responsible for the oversight of the day-to-day operations in multiple designated practices within GBMC Health Partners.

Under limited supervision of the Chief Operating Officer (COO), the Sr. Ambulatory Practice Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes patient access, complete and accurate registration, revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience.

The Sr. Ambulatory Practice Manager works collaboratively with physicians, advanced practitioners, and staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity. The position works directly with the COO (or their designee) to support the implementation or enhancement of clinic programs and services aligned with the Departments' strategic priorities. Oversees the quality and quantity of work and work method and preparation of budgets for multiple practices.

This position has management responsibilities (e.g. hiring, terminating, performance management) and completes projects through leadership of others under their direct supervision. Oversees and monitors patient experience metrics for multiple practices to ensure customer satisfaction related to patient care, quality and customer service.

Education :

Bachelor's Degree in Health Care Administration, Business Management, Business Administration or related field is required. A combination of experience and education may be considered.

Licensure :

CPC, CMPE, CMOM, CMMM, CPPM or CSPPM preferred.

Experience :

4 years of progressively responsible medical practice management experience is required. Supervisory experience required.

Skills :

• Knowledge of ambulatory medical practice / physician practice operations.
• Knowledge of and proficiency in the use of Electronic Medical Record systems. EPIC is preferred.
• Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, etc.
• Knowledge of clinical and business compliance requirements.
• Understanding of physician practice billing systems preferred.
• Ability to organize and prioritize work to meet changing priorities.
• Uses sound judgment and data to identify potential problems, and works collaboratively with others to achieve improvement.
• Strong organizational skills in managing multiple priorities.
• Uses critical thinking skills regarding use of the medical practice / business operations software applications.
• Highly effective written and verbal communication with the ability to compose, type, proofread and interpret correspondences and reports.
• Effective interpersonal skills to establish working relationships that foster optimal quality teamwork and learning.
• Detailed understanding of medical practice / business operations workflows.
• Ability to effectively lead, supervise and coordinate the work of staff.
• Ability to delegate tasks to direct and indirect reports.
• Ability to work with diverse personalities and competing priorities to implement projects and tasks.
• Excellent customer service skills.
• Ability to direct, supervise and coach front office and clinical staff daily.
• Ability to problem solve and address issues raised by physicians, staff, and patients
• Marketing the practice in the local community

Principal Duties and Responsibilities :

All roles must demonstrate GBMC Values :

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacy

Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and / or exceeds customer expectations

Actively pursues learning and self-development

Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for others

Takes ownership of problems and does what is needed to solve them

Appropriately plans and utilizes required resources for various job duties

Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the team

Addresses and resolves conflict in a positive way

Seeks out the ideas of others to reach the best solutions

Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgment

Respects the cultural, psychosocial, and spiritual needs of patients / families / coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environment

Continuously seeks to improve the quality of products / services

Displays flexibility in dealing with new situations or obstacles

Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$72,782.10 - $123,729.56

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

Gilchrist Inova and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.