FOUR CITIES Brank Operations Coordinator

Branch Operations Coordinator

Wells Fargo is seeking a Branch Operations Coordinator for Branch Banking as part of the Consumer and Small Business Banking division. In this role, you will :

Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.

Complete operational activities while minimizing risks under established policies.

Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.

Support the Branch manager in operational tasks and scheduling.

Resolve issues related to daily operations of the teller line, under direction of regional banking management.

Support customers and employees in resolving or escalating concerns or complaints.

Receive guidance from managers and exercise judgment within defined policies and procedures.

Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.

Identify information and services to meet customers financial needs.

Motivate a diverse team to achieve full potential and meet established business objectives.

Required Qualifications, US :

• 2+ years of customer service and issue resolution experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

Job Expectations :

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

There is an emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

Req Number : R-499345