Information Technology Technician

Job Description

The IT Technician supports the Public Service Commission of Yazoo City’s technology infrastructure by maintaining computer systems, software, and network hardware to ensure reliable and secure IT operations. This position provides technical assistance to staff, troubleshoots issues, and plays a key role in maintaining technology systems that support the utility’s operations and customer service delivery.

Key Responsibilities

• Install, configure, and maintain desktop computers, printers, software, and other IT-related equipment.
• Respond to service requests and provide timely technical support to staff.
• Monitor and troubleshoot network connectivity and performance issues.
• Perform routine system maintenance and software updates.
• Assist in managing the utility's security protocols including firewalls, antivirus protection, and data backups.
• Maintain and update user accounts, access rights, and system permissions.
• Support the implementation of IT-related projects such as system upgrades and new technology integration.
• Document technical processes, user guides, and IT inventory.
• Ensure compliance with cybersecurity standards and data protection policies.
• Provide training and assistance to staff in using hardware, software, and other tools.
• Collaborate with vendors and service providers as needed for maintenance and support.