Wylander, a recruiting company for the disaster restoration industry, is recruiting an Office Manager / Dispatcher for a full-service cleaning company located in the Madison Heights, MI area.
Compensation and Benefits :
- Salary $50K-$75K (DOE)
- Eligible for potential bonus / profit sharing
- Health Insurance & 401k after 90 days
- Paid Time Off & Holidays
The ideal candidate has passion, purpose, and drive as it relates to serving customers. This person must be very organized, have great oral and written communication, and excellent customer service skills. The Office Manager / Dispatcher will support departments and their teams in creating a high level of customer satisfaction. They will assist in the coordination, documentation, and facilitation of the timely completion of projects. The Office Manager / Dispatcher ensures that all company processes are operating at the highest standards.
Responsibilities :
Answer and direct phone callsFollow up with incoming customer concernsOrganize and schedule appointmentsCommunicate and dispatch technicians with the appropriate skill set to each jobAssist in the preparation of regularly scheduled reportsOrder office supplies and research new deal and suppliersProvide general support to visitorsAssist with timecards / payrollDay to day operations supporting departments with administrative dutiesReviewing and updating insurance policies, tags, etcPerform data entry / management for information management systems including inputting new jobs, contacts, meeting notes, follow-up actions and reports; may create and maintain database information and spreadsheet files.Perform the day-to-day accounting functionsAccount reconciliations and Accounts Receivable / Accounts Payable, Input credit card receipts and invoicingPrepare weekly, monthly, quarterly and annual reportsMinimal IT support for setting up new employees, assigning cell phonesManage recruiting efforts, onboarding, and training of new employeesPreparation of various project related documents.Auditing of file documents to ensure accuracy.Replicate, repeat and reenforce the mission and values of the companyProvide support to manager, Project Managers, Business Development Specialists, and Estimators as needed to meet the needs of clients.Qualifications :
2-3+ years’ experience in a supervisory or similar roleRequired QuickBooks experienceExperience in restoration industry is a plusAbility to work in a fast-paced environment with stringent deadlinesMust be a proven leader who is assertiveMust have excellent customer service skillsOrganizational and problem-solving skillsAccurate and detail orientedProven strong time management skillsAbility to work well with many types of personalitiesKeywords : restoration, construction, office manager, administrative
