Technology Services Engineer – MSP 4799

Job Title : Technology Services Engineer – MSP

Work Location : Gainesville, FL

Direct Hire

Immediate need for a Technology Services Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!

Join a fast-growing healthcare technology services provider that delivers secure, reliable IT solutions enabling providers to focus on patient care. We’re seeking a Technology Services Engineer who combines deep technical expertise with strong client management skills to ensure the success of our healthcare partners.

This is a hybrid role that blends technical leadership, project execution, and client relationship ownership. You’ll serve as the primary technical liaison for key accounts—solving complex infrastructure issues, driving service adoption, and ensuring alignment between IT strategy and business outcomes.

What You’ll Do :

• Serve as the technical lead and primary point of contact for assigned client accounts, managing major technical issues, security incidents, and IT projects.
• Build trusted client relationships through clear communication and solution-oriented engagement.
• Lead deployments and implementations across servers, networks, cloud services (M365 / Azure), and cybersecurity platforms.
• Manage project delivery from scope to execution, ensuring success across timeline, budget, and client satisfaction.
• Respond to and coordinate critical incidents, collaborating with internal engineers and third-party vendors to drive resolution.
• Provide Tier 3 technical support—troubleshooting and resolving complex infrastructure or system issues escalated from other teams.
• Oversee the service ticket lifecycle for assigned accounts, guiding technicians on prioritization and closure.
• Develop and maintain client technology roadmaps, identifying opportunities to improve reliability, performance, and security.
• Maintain accurate documentation of systems, configurations, and service activities in internal systems (e.g., ConnectWise).
• Mentor junior engineers and share best practices to improve team knowledge and performance.

What You’ll Bring :

Why You’ll Love Working Here :