Duration : 9 + Months
Location : Sugar Land, TX 77478
Schedule : Monday - Friday; 7 : 30am - 4 : 30pm
Qualifications :
- Highschool diploma or GED
- Minimum 2 years of credit union and / or banking experience as a Member Service Representative.
- Previous cash handling experience.
- Strong communication and interpersonal skills.
- Ability to work with minimal supervision and manage time efficiently.
- Demonstrated ability to maintain confidentiality and exercise discretion.
- Experience using Fiserv / DNA core systems preferred.
- Bilingual - Spanish proficiency is a plus.
- Credit Check required
- No Bankruptcy, No Collections.
Description :
We are seeking a Member Services Representative to serve as the primary point of contact for our members. This role is responsible for delivering exceptional service while managing a variety of daily banking and account-related tasks. The ideal candidate is detail-oriented, self-motivated, capable of working independently, and thrives in a collaborative team environment.
Greet and assist members and visitors professionally and courteously.Handle a variety of member interactions including walk-ins, emails, phone calls, support tickets, and CRM messages.Open and service member accounts, providing full membership support and guidance.Assist members with issues related to debit / credit cards, including reissuing and mailing cards.Promote and cross-sell financial products and services tailored to member needs.Conduct account maintenance with proper documentation and authorization.Serve as Backup Teller : Process deposits, withdrawals, loan payments, credit card payments, and cash checks in accordance with policies and procedures.Maintain security and confidentiality of all member information.Ensure full compliance with all financial regulations including the Bank Secrecy Act, Patriot Act, and OFAC.Perform other duties as assigned.Company Info :
Our client is a global leader in energy technology, providing cutting-edge solutions across the oil and gas industry. Operating in over 100 countries, they focus on digital innovation and sustainable practices to drive the future of energy and support the transition to lower-carbon operations.
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
JOB-10045443
GFCLW