Technical Support Manager

The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure. This position involves leading a team of technical professionals, ensuring compliance with IT policies and procedures, and driving the overall health and efficiency of the corporate IT environment.

Key Responsibilities :

• Infrastructure Management :
• Develop, implement, and maintain the organization's desktop and server infrastructure, ensuring alignment with IT policies and procedures.
• Oversee the design and architecture of the corporate infrastructure.
• Manage a team of desktop support engineers and server administrators, providing guidance, mentorship, and performance evaluations.
• Cross-Functional Collaboration :
• Work closely with other departments to ensure compatibility and integration of systems.
• Identify and address potential technical challenges that may impact business operations.
• Team Development :
• Participate in the hiring and training of new staff.
• Provide mentorship and coaching to junior team members.
• Conduct annual performance reviews to assess employee performance and identify development opportunities.
• IT Project Management :
• Oversee and contribute to IT projects related to infrastructure upgrades, system implementations, and technology initiatives.