Helpdesk Technician

A company is looking for a Helpdesk Technician to provide support and technical issue resolution for clients using their software products. Key Responsibilities Provide client support and technical issue resolution via email, phone, and chat Understand clients' business / software needs and guide them with specific features of the software Proactively improve the self-support center by developing better self-help materials Required Qualifications 1 year of customer service experience required; experience in accounting or law is a plus Proficiency in basic computer troubleshooting and Microsoft products including MS Word and Excel Ability to work independently and efficiently to meet deadlines Strong collaborative teamwork and people skills Understanding of the company culture and ability to thrive in a high-energy team environment